Senior Marketing Governance & Process Transformation Lead

Aumni; Ohio; Presencial; USD 90.000 - 140.000; Jornada completa

Descripción de la vacante

JPMorganChase is seeking a Senior Associate, Process Manager within the Business Banking Marketing Oversight & Controls team. You will strengthen governance, support audit readiness, and drive operational excellence across marketing.

You’ll lead cross-functional initiatives from planning to implementation to simplify processes and improve reporting. The role focuses on governance programs, control processes, and continuous improvement across marketing operations, with opportunities to shape

Formación

• Formal training or certification on Process Manager concepts and 3+ years applied experience in operations, project management, controls, governance, marketing operations, business management, or a related field.
• Demonstrated ability to manage multiple cross-functional initiatives simultaneously, balancing competing priorities under tight deadlines.
• Strong analytical and problem-solving skills with the ability to think strategically while executing detailed operational responsibilities.
• Exceptional attention to detail with a quality assurance and quality control mindset focused on accuracy and consistency.
• Excellent written, verbal, and presentation communication skills with the ability to convey complex information clearly to diverse audiences.
• Proven ability to build strong relationships and influence across multiple functions and stakeholder groups within a matrixed organization.
• Proficiency in Microsoft Office applications, including Excel, PowerPoint, and SharePoint.

Responsabilidades

• Execute and support key control activities, governance processes, and monitoring routines across Business Banking Marketing to maintain a strong control environment
• Coordinate control testing activities, issue remediation efforts, and documentation requirements in support of ongoing risk and governance programs
• Support incident management processes, including intake, tracking, root cause analysis, reporting, and follow-up actions to drive timely resolution
• Assist with audit, assessment, and examination preparation, including evidence collection, documentation, and issue management to ensure audit readiness
• Lead initiatives to improve efficiency, reduce complexity, and enhance consistency across marketing processes while maintaining appropriate controls
• Develop, maintain, and enhance procedures, process documentation, training materials, and governance resources to support operational excellence
• Serve as a subject matter resource for marketing governance tool administration, managing user requests, troubleshooting, access updates, and platform support activities
• Support the development of emerging insurance marketing governance and oversight capabilities, including process design, documentation, monitoring routines, and stakeholder coordination
• Partner with Risk, Compliance, Legal, and business stakeholders to help establish sustainable oversight frameworks for future insurance-related marketing activities
• Drive continuous improvement efforts through data analysis, stakeholder feedback, and operational insights to enhance the marketer experience

Conocimientos

Process management

Cross-functional coordination

Analytical thinking

Communication skills

MS Office

Educación

Bachelor's degree or equivalent

Herramientas

Excel

PowerPoint

SharePoint

Descripción del empleo

JPMorganChase is seeking a Senior Associate, Process Manager within the Business Banking Marketing Oversight & Controls team. You will strengthen governance, support audit readiness, and drive operational excellence across marketing.

You’ll lead cross-functional initiatives from planning to implementation to simplify processes and improve reporting. The role focuses on governance programs, control processes, and continuous improvement across marketing operations, with opportunities to shape