Senior Associate Marketing Governance & Process Excellence

JP Morgan Chase; Columbus (OH); Presencial; USD 85.000 - 125.000; Jornada completa

Descripción de la vacante

JPMorganChase is seeking a Senior Associate, Process Manager to strengthen governance and drive operational excellence within the Business Banking Marketing Oversight & Controls team. You will lead cross-functional initiatives, improve controls, and support audit readiness while guiding process design and documentation to enable scalable, compliant marketing execution.

The role partners with Risk, Compliance, Legal, and business stakeholders to establish sustainable oversight frameworks for

Formación

• Formal training or certification in Process Manager concepts with 3+ years of applied experience in operations, project management, controls, governance, or marketing operations.
• Ability to manage multiple cross-functional initiatives simultaneously under tight deadlines.
• Strong analytical and problem-solving skills with strategic thinking and hands-on execution.
• Exceptional attention to detail with a focus on quality assurance and consistency.
• Excellent written, verbal, and presentation skills for diverse audiences.

Responsabilidades

• Execute and support key control activities, governance processes, and monitoring routines across Business Banking Marketing to maintain a strong control environment.
• Coordinate control testing activities, issue remediation, and documentation for ongoing risk and governance programs.
• Support incident management processes, including intake, root cause analysis, reporting, and follow-up actions for timely resolution.
• Assist with audit, assessment, and examination preparation, including evidence collection and issue management.
• Lead initiatives to improve efficiency, reduce complexity, and maintain appropriate controls across marketing processes.

Conocimientos

Process Manager concepts

Cross-functional initiative management

Analytical problem solving

Communication

Stakeholder management

Microsoft Office proficiency

Educación

Bachelor's degree or equivalent professional experience

Herramientas

Microsoft Office (Excel, PowerPoint, SharePoint)

Descripción del empleo

JPMorganChase is seeking a Senior Associate, Process Manager to strengthen governance and drive operational excellence within the Business Banking Marketing Oversight & Controls team. You will lead cross-functional initiatives, improve controls, and support audit readiness while guiding process design and documentation to enable scalable, compliant marketing execution.

The role partners with Risk, Compliance, Legal, and business stakeholders to establish sustainable oversight frameworks for