Marketing Business Operations - Control Lead

Testing Site - JPMC; Columbus (OH); On-site; USD 90,000 - 140,000; Full time

Job summary

JPMorganChase in Columbus, OH seeks a Business Operations Control Lead to manage risk and control agendas for Firmwide Impact Marketing. You will work with Finance, Controls and Risk, Legal and Compliance to ensure proper approvals, monitor content expiries, and optimize processes.

Responsibilities include leading process improvements, coordinating with defense lines, and acting as Authorized Approver for marketing content while driving efficiency and cost controls across programs.

Qualifications

• 7–10+ years of marketing business operations experience driving risk and control agendas.
• Strong analytical capabilities to identify issues, analyze data, build consensus and implement change.
• Excellent organizational skills to manage multiple projects with a proactive, high-energy approach.
• Effective written and verbal communication, capable of briefing executives and tailoring messages.

Responsibilities

• Partner with defense lines such as Controls, Compliance and Operational Risk to develop procedures and job aids; support test monitoring and audits.
• Serve as Authorized Approver for marketing content, ensuring proper documentation and timely addressing of legal feedback.
• Lead process-improvement initiatives across Firmwide Impact Marketing campaigns and programs.
• Understand vendor management, third‑party oversight and sourcing processes.
• Project manage and deliver key work streams for campaigns and programs.
• Support budget management and annual planning with Finance on day-to-day activities.
• Provide quick, high-quality responses to ad-hoc project management, presentation, and analysis requests.
• Collaborate with team members to simplify and improve existing processes and add value.
• Foster culture and employee engagement through newsletters, town halls, onboarding, and team sites.

Skills

Project management

Analytical thinking

Organization

Executive communications

Job description

Firmwide Impact Marketing & Communications team is looking for a Business Operations Control Lead for Firmwide Impact Marketing team, to manage our our team’s risk and control agenda and process improvement.

Firmwide Impact Marketing & Communications aims to drive a positive reputation of JPMorganChase by demonstrating the firm’s business, economic and community impact. We do this by deploying public affairs marketing & communications strategies that showcase our firmwide impact in support of clients, customers, employees & communities.

You will possess an understanding of our operational models and work closely with various business functions including Finance, Controls and Risk, Legal and Compliance, etc.

As a Business Operations Control Lead you will possess an understanding of our operational models and work closely with various business functions including finance, controls and risk, legal and compliance, etc.

You will be responsible for reviewing all marketing content to document proper approvals and work with the marketers to monitor and manage expiring content.

You will partner with Business Operations team members to assess vendor management and spend approval process, and content management oversight to ensure we have the right processes and tools to document our controls.

Job responsibilities

• Partner with the line of defense teams such as Controls, Compliance and Operational Risk teams to develop procedures and job aids; supporting their test monitoring activities and planned audits
• Serve as team’s Authorized Approver for all marketing content ensuring reviews are properly documented in our tool of record and address all legal feedback
• Lead process improvement initiatives
• Has knowledge of vendor management, third-party oversight and sourcing processes
• Project manage and deliver key work streams and tasks for Firmwide Impact Marketing’s campaigns and programs
• Help drive budget management efficiencies and support annual planning and budget process in close collaboration with Finance including day-to-day financial activities
• Provide a high level of responsiveness to ad-hoc requests related to project management, presentation development, and analysis
• Participate in collaborative initiatives with team members, looking for ways to continually simplify, improve, and add value to existing processes
• Drive culture/employee engagement within the team (e.g., newsletters, town halls, offsites, onboarding, collaborative team SharePoint Site, etc.)

Required qualifications, capabilities and skills:

• 7-10+ years of relevant experience in marketing business operations driving risk and control agenda with strong project management skills
• General analytical capabilities coupled with the ability to identify issues, gather and analyze data, obtain consensus and implement change
• Well-developed organizational skills to manage multiple projects and priorities. Must be self-directed, proactive, high energy, detail and results-oriented
• Strong written and oral communications skills, including the ability to synthesize "the story" for executive-level audiences and adjust communication and style based on different audiences and agendas

Preferred qualifications, capabilities and skills:

• Experience understanding business drivers and ability to produce accurate analyses
• A track record demonstrating a high level of personal initiative, setting and achieving challenging goals, and demonstrating entrepreneurial leadership
• Experience working cross-functionally and collaborating with team members across business and staff areas at all levels, and achieve goals without direct control over all resources
• Self-motivated, tenacious and able to work with high degree of independence