Senior Market Research & Insights Associate

Aumni; Columbus (OH); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Health care coverage

On-site wellness centers

Retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Job summary

Chase is seeking a Market Research Senior Associate to join the Insights Center of Excellence. The role focuses on translating complex signals into actionable insights that shape business strategy and customer experience.

You will lead qualitative and quantitative studies, manage vendor partnerships, and present findings to senior leadership. In this high-visibility position, you will manage multiple projects, champion the voice of the customer, and drive strategic recommendations across

Qualifications

• 4+ years of experience in market/consumer research.
• Independent and self-motivated, able to create structure and direction out of ambiguity.
• Experience managing projects, project teams, and working with stakeholders and research vendors to achieve shared objectives.
• Strong communication, interpersonal, and project management skills.
• Analytical and conceptual thinking; ability to understand systems and processes.
• Proactively seeks guidance, clarification and feedback from others.
• BA/BS degree required.
• Master's degree in Marketing Research or related field preferred.
• Experience with Financial Services preferred.

Responsibilities

• Understand the goals and needs of project stakeholders, while centering on the goals and needs of the end-users.
• Select and manage research vendors to deliver research on time and on budget.
• Manage multiple projects and workstreams concurrently.
• Synthesize research findings and create relevant, revealing, and inspiring reporting.
• Prepare presentation materials for senior management.
• Deliver recommendations with confidence and consideration for diverse stakeholders.
• Champion the voice of the customer within the business and across functions.
• Play an active role, contribute to strategy discussions.
• Escalate project issues and risks appropriately, and drives them to resolution by proactively identifying potential obstacles and solutions.
• Identify and document best practices, and drive implementation.

Skills

Market research

Project management

Communication

Analytical thinking

Stakeholder management

Education

BA/BS degree

Master's preferred

Job description

Chase is seeking a Market Research Senior Associate to join the Insights Center of Excellence. The role focuses on translating complex signals into actionable insights that shape business strategy and customer experience.

You will lead qualitative and quantitative studies, manage vendor partnerships, and present findings to senior leadership. In this high-visibility position, you will manage multiple projects, champion the voice of the customer, and drive strategic recommendations across