Senior Market Research & Insights Associate

JPMorgan Chase & Co.; Chicago (IL); On-site; USD 90,000 - 135,000; Full time

Job summary

JPMorgan Chase & Co. in Chicago, IL seeks a Marketing and Communications Senior Associate to translate research insights into strategic messaging. You will lead qualitative and quantitative studies, manage vendors, and drive projects end-to-end in a fast-paced environment.

The role emphasizes collaboration with stakeholders, strong communication, and the ability to turn customer signals into actionable recommendations that shape marketing strategies across the consumer banking business.

Qualifications

• 4+ years of experience in market/consumer research.
• Independent and self-motivated, able to create structure and direction out of ambiguity.
• Experience managing projects, project teams, and working with stakeholders and research vendors to achieve shared objectives.
• Strong communication, interpersonal, and project management skills.
• Analytical and conceptual thinking; ability to understand systems and processes.
• Proactively seeks guidance, clarification and feedback from others.

Responsibilities

• Understand the goals and needs of project stakeholders, while centering on the goals and needs of the end-users.
• Select and manage research vendors to deliver research on time and on budget.
• Manage multiple projects and workstreams concurrently.
• Synthesize research findings and create relevant, revealing, and inspiring reporting.
• Prepare presentation materials for senior management.
• Deliver recommendations with confidence and consideration for diverse stakeholders.
• Champion the voice of the customer within the business and across functions.
• Play an active role, contribute to strategy discussions.
• Escalate project issues and risks appropriately, and drives them to resolution by proactively identifying potential obstacles and solutions.
• Identify and document best practices, and drive implementation.

Skills

Market research

Project management

Vendor management

Communication

Analytical thinking

Stakeholder collaboration

Education

Master's degree in Marketing Research or related field

Job description

JPMorgan Chase & Co. in Chicago, IL seeks a Marketing and Communications Senior Associate to translate research insights into strategic messaging. You will lead qualitative and quantitative studies, manage vendors, and drive projects end-to-end in a fast-paced environment.

The role emphasizes collaboration with stakeholders, strong communication, and the ability to turn customer signals into actionable recommendations that shape marketing strategies across the consumer banking business.