Marketing and Communications Senior Associate

JPMorgan Chase; Chicago (IL); On-site; USD 80,000 - 110,000; Full time

Job summary

JPMorgan Chase is seeking a Senior Associate for Marketing Research to translate customer insights into strategic actions. You will lead qualitative and quantitative studies, manage vendor partnerships, and synthesize findings to influence business decisions.

The role emphasizes cross-functional collaboration, project leadership, and delivering high-quality consumer insights in a fast-paced environment on the Insights Center of Excellence team.

Qualifications

• 4+ years of experience in market/consumer research.
• Independent and self-motivated, able to create structure out of ambiguity.
• Experience managing projects, teams, and working with stakeholders and research vendors.
• Strong communication, interpersonal, and project management skills.
• Analytical and conceptual thinking; understand systems and processes.
• BA/BS degree required.

Responsibilities

• Understand goals of stakeholders while centering end-user needs.
• Select and manage research vendors to deliver on time and budget.
• Manage multiple projects and workstreams concurrently.
• Synthesize findings and create reporting for stakeholders.
• Prepare presentation materials for senior management.
• Deliver recommendations with confidence for diverse stakeholders.
• Champion the voice of the customer within the business and across functions.
• Play an active role in strategy discussions and escalate issues when needed.
• Identify best practices and drive implementation.

Skills

Market research

Project management

Stakeholder management

Communication

Analytical thinking

Education

BA/BS degree

Master's degree (preferred)

Job description

Join our Marketing Research team as a Sr. Associate where you will have the opportunity to be creative and resourceful using strong research skills as part of our Insights Center of Excellence.

As a Senior Associate on the Insights team, you will translate complex customer/consumer signals into clear, actionable insights that shape strategy across the business. In this fast-paced, high-visibility role, you'll lead qualitative and quantitative research projects and market research vendor partnerships end-to-end-synthesizing findings, identifying compelling insights for our business partners and championing the voice of the customer. Your impact will drive smarter decisions and elevate customer experiences.

As a Market Research Senior Associate, you will have the opportunity to utilize your broad skillset spanning a range of research methodologies. You will focus on the consumer, manage multiple projects, and interact with various stakeholders. Your role will be crucial in delivering high-quality work in a fast-paced environment. This role provides an excellent opportunity to showcase your project management skills and passion for research and consumer insights.

Job responsibilities

• Understand the goals and needs of project stakeholders, while centering on the goals and needs of the end-users
• Select and manage research vendors to deliver research on time and on budget
• Manage multiple projects and workstreams concurrently
• Synthesize research findings and create relevant, revealing, and inspiring reporting
• Prepare presentation materials for senior management
• Deliver recommendations with confidence and consideration for diverse stakeholders
• Champion the voice of the customer within the business and across functions
• Play an active role, contribute to strategy discussions
• Escalate project issues and risks appropriately, and drives them to resolution by proactively identifying potential obstacles and solutions
• Identify and document best practices, and drive implementation

Required qualifications, capabilities and skills:

• 4+ years of experience in market/consumer research
• Independent and self-motivated, able to create structure and direction out of ambiguity
• Experience managing projects, project teams, and working with stakeholders and research vendors to achieve shared objectives
• Strong communication, interpersonal, and project management skills
• Analytical and conceptual thinking; ability to understand systems and processes
• Proactively seeks guidance, clarification and feedback from others
• BA/BS degree required

Preferred qualifications, capabilities and skills:

• Master's degree in Marketing Research or related field
• Experience with Financial Services