Workforce Operations Manager

Jobgether; United States; Remote; USD 60,000 - 80,000; Full time

Benefits offered by this job

Remote within United States

Full-time salaried position

Health benefits after 60 days

Dental benefits

401(k) after 12 months

Job summary

Jobgether is seeking a Workforce Operations Manager based in the United States to lead staffing operations for a multi-state service organization. The role is fully remote, with hours aligned to the US East Coast schedule, and requires strategic workforce planning and strong people leadership.

You will oversee a team of Staffing Liaisons, drive capacity management, and use data analytics to optimize caregiver utilization and service continuity across states.

Qualifications

• Minimum 3 years of people management experience in healthcare, human services, staffing, or similar high-volume environment.
• Experience with workforce planning, staffing optimization, scheduling, and capacity management.
• Strong data analytics, forecasting, and performance reporting skills.
• Proven ability to improve workforce utilization and reduce gaps in multi-state operations.
• Experience with recruiting or talent acquisition in high-volume settings preferred.

Responsibilities

• Lead, coach, and develop Staffing Liaisons to match caregivers with client requirements across multiple states.
• Develop workforce planning, capacity management, and staffing optimization strategies.
• Analyze data to identify trends, capacity gaps, and improvement opportunities.
• Establish KPIs, dashboards, forecasts, and reporting tools for data-driven decisions.
• Translate client staffing demand into actionable recruiting and workforce requirements.
• Collaborate with Clinical Operations, Client Intake, Onboarding, Scheduling, and Recruiting to resolve workforce challenges.
• Monitor staffing performance and implement improvement plans for better coverage and utilization.
• Set performance expectations and development objectives for the team.

Skills

People management

Analytics

Forecasting

KPIs

Stakeholder management

Communication

Education

Bachelor's degree in Business/Operations/Healthcare Administration or related

Tools

Workforce management systems

Scheduling platforms

CRM tools

Reporting applications

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Workforce Operations Manager based in the United States.

We are looking for a results-driven Workforce Operations Manager to lead and optimize staffing operations across a multi-state service organization. In this role, you will oversee a team of Staffing Liaisons, ensuring workforce capacity is effectively aligned with client needs and service demands. You will use data analytics, forecasting, and performance insights to improve caregiver utilization, reduce staffing gaps, and strengthen operational efficiency. Working closely with clinical, recruiting, onboarding, scheduling, and operational teams, you will develop scalable workforce strategies that support business growth and service continuity. This position offers the opportunity to shape workforce planning processes, drive measurable improvements, and build a high-performing team in a fast-paced environment. The role is fully remote, with working hours primarily aligned with the US East Coast.

Accountabilities

• Lead, coach, and develop a team of Staffing Liaisons responsible for matching caregivers with client requirements and maintaining continuity of services across multiple states.
• Develop and implement workforce planning, capacity management, and staffing optimization strategies to maximize caregiver availability and utilization while reducing unfilled client hours.
• Analyze workforce, recruiting, staffing, and service delivery data to identify trends, capacity gaps, operational challenges, and improvement opportunities.
• Establish and monitor key performance indicators (KPIs), dashboards, forecasts, and reporting tools to support informed, data-driven decisions.
• Translate client staffing demand into actionable recruiting and workforce requirements, ensuring staffing capacity meets current and future service needs.
• Collaborate with Clinical Operations, Client Intake, Onboarding, Scheduling, Recruiting, and other operational stakeholders to anticipate and resolve workforce challenges.
• Monitor staffing performance and implement improvement plans to strengthen service coverage, responsiveness, caregiver utilization, and overall operational results.
• Set clear performance expectations, accountability standards, and development objectives for the Staffing Liaison team.
• Identify operational inefficiencies and lead continuous improvement initiatives to enhance productivity, consistency, scalability, and service delivery.
• Optimize workflows, workforce management practices, and technology utilization across different markets.
• Ensure standardized processes, accurate documentation, and consistent use of operational systems across all regions.
• Contribute to strategic initiatives involving organizational growth, workforce forecasting, recruiting strategies, capacity planning, and operational excellence.

Requirements

• At least 3 years of people management experience in healthcare, human services, staffing, recruiting, workforce operations, or another high-volume service environment.
• Proven track record of leading teams toward measurable performance objectives, KPIs, and accountability targets.
• Demonstrated experience in workforce planning, staffing optimization, scheduling, recruiting, capacity management, or workforce deployment.
• Recruiting or talent acquisition experience is strongly preferred, particularly in high-volume or hard-to-fill workforce environments.
• Strong analytical capabilities and experience using data, forecasting, reporting, and performance metrics to guide operational decisions and improve outcomes.
• Proven ability to improve workforce utilization, reduce staffing shortages or service gaps, increase coverage, and enhance operational efficiency.
• Experience developing, managing, and interpreting KPIs, dashboards, forecasts, and performance reports.
• Excellent problem-solving and process improvement skills, with the ability to identify operational bottlenecks and implement scalable solutions.
• Proficiency with workforce management systems, scheduling platforms, CRM tools, reporting applications, and other operational technologies.
• Strong communication, collaboration, and stakeholder management skills, particularly when working across clinical, recruiting, and operational functions.
• Strategic mindset combined with a hands-on leadership approach and the ability to translate complex data into clear priorities and practical action plans.
• Ability to thrive in a fast-paced, multi-state operational environment while managing competing priorities.
• Education: A Bachelor's degree in Business, Operations, Healthcare Administration, Human Services, or a related discipline is preferred. Equivalent relevant professional experience may also be considered.

Benefits

• Competitive salary: Annual base salary ranging from $60,000 to $80,000 USD, depending on relevant experience, professional expertise, skills, education, and training.
• Employment type: Full-time, salaried position.
• Remote flexibility: Fully remote working arrangement within the United States.
• Work-life organization: Working hours primarily aligned with the US East Coast business schedule.
• Healthcare coverage: Comprehensive health benefits beginning on the 60th day of employment.
• Dental benefits: Access to dental coverage as part of the employee benefits package.
• Wellness benefits: Additional wellness-related benefits to support employee well-being.
• Retirement planning: Access to a 401(k) retirement savings plan after 12 months of employment.
• Professional impact: Opportunity to lead workforce transformation initiatives, develop teams, and contribute directly to operational growth and service quality.