Senior Manager, Qualified Success Architecture - Team Builder

Salesforce, Inc.; North Carolina; Hybrid; USD 150,000 - 210,000; Full time

Job summary

Salesforce, Inc. is seeking a Sr. Manager of Qualified Success Architecture in the United States to lead a team of Success Architects driving live adoption, renewal, and expansion for Qualified.

You will staff, coach, and manage top accounts, ensuring consistent delivery of the Qualified Implementation Framework and alignment with product roadmaps. You will partner with Product, Sales, Marketing, and Salesforce account teams to build executive relationships, plan joint strategies, and deliver

Qualifications

• 8+ years of Mid Market/Enterprise software experience
• 1+ year of people management experience
• Bachelor's Degree required
• Track record of hiring, developing, and retaining strong individual contributors
• Excellent interpersonal, communication, persuasion, presentation and writing skills
• Command a room from a customer’s CMO to Salesforce executive
• Deep working knowledge of Salesforce CRM
• Deep working knowledge of Qualified
• Working knowledge of marketing automation systems
• Knowledge in web / scripting technologies, HTML, CSS, JavaScript and SaaS applications
• Outstanding problem-solving skills, including the ability to meet a business requirement with a technical solution
• Willingness to work in a fast-paced startup environment with multiple roles
• Passion for making customers successful with software solutions

Responsibilities

• Hire, onboard, and develop Success Architects within the approved hiring plan.
• Raise the bar with every hire and coach for growth.
• Run the team’s operating rhythm: capacity, account assignments, risk reviews, and renewals pipeline.
• Model the culture: curious, accountable, customer-obsessed, and fun to work with.
• Personally manage 2 to 5 of the team’s highest-need accounts.
• Ensure your team executes the Qualified Implementation Framework consistently.
• Guide strategic customers through architecture, data model, and rollout with Enterprise Architects.
• Prepare and deliver executive-level QBRs tied to revenue goals.
• Own adoption, health, and renewal outcomes for your team’s book.
• Build executive relationships across Salesforce and customers.
• Co-plan with Salesforce teams on joint customers and pipeline.
• Incorporate customer feedback into product roadmap.

Skills

Leadership & people mgmt

Stakeholder comms

Salesforce CRM

Qualified

Marketing automation

HTML/CSS/JavaScript

SaaS

Customer success mindset

Education

Bachelor's degree

Tools

None

Job description

Salesforce, Inc. is seeking a Sr. Manager of Qualified Success Architecture in the United States to lead a team of Success Architects driving live adoption, renewal, and expansion for Qualified.

You will staff, coach, and manage top accounts, ensuring consistent delivery of the Qualified Implementation Framework and alignment with product roadmaps. You will partner with Product, Sales, Marketing, and Salesforce account teams to build executive relationships, plan joint strategies, and deliver