Senior Manager, Strategic Accounts & Growth

Uber Freight; Chicago (IL); On-site; USD 97,000 - 120,000; Full time

Benefits offered by this job

Health plan

Dental and vision benefits

401k match

Wellness benefits

Parental leave

Disability coverage

Life insurance

Equity awards

Sales incentive bonus

Job summary

Uber Freight is seeking a Senior Manager to set the strategy across multiple accounts within a Squad, partnering with the Director and senior leadership to align cross-functional teams and drive key performance metrics.

You will build an operational plan, develop a high-performing team, and lead with data-driven decision making. The role includes presenting to executives, developing talent, and shaping strategy for UF’s largest accounts in Chicago.

Qualifications

• Bachelor's degree and/or 4+ years of working experience.
• 5+ years of experience in the Freight industry.
• 2+ years of managerial experience.

Responsibilities

• Effectively translate business unit goals into an operational plan / roadmap for the team.
• Identify problems before they surface, and solve key pain points for Uber Freight customers and the Uber Freight internal org.
• Build and inspire a culture of high quality customer service across the Uber Freight organization.
• Estimate, seek out, and allocate team / cross-functional resources to meet objectives.
• Build a data-driven culture of continuous improvement, form creative strategic relationships across the organization, and use contextual awareness to make trade-offs and manage through conflict appropriately.
• Influence the broader organization on the importance of customer obsession and defect reduction.
• Understand trade-offs between CSAT and other key metrics and incorporate this awareness into strategy, stakeholder management, and process design.
• See and unlock new business opportunities with measured impact to company objectives

Education

Bachelor's degree and/or 4+ years of working experience

5+ years of experience in the Freight industry

2+ years of managerial experience

Job description

Uber Freight is seeking a Senior Manager to set the strategy across multiple accounts within a Squad, partnering with the Director and senior leadership to align cross-functional teams and drive key performance metrics.

You will build an operational plan, develop a high-performing team, and lead with data-driven decision making. The role includes presenting to executives, developing talent, and shaping strategy for UF’s largest accounts in Chicago.