Senior Manager, Software-Enabled Service & Revenue Ops

Jobtailor; California (MO); On-site; USD 150,000 - 210,000; Full time

Job summary

McCrometer seeks a strategic leader to drive DDS and commercial service growth, owning bookings, revenue and renewals while building scalable processes for contract management and fleet planning. You will collaborate across Sales, Finance, Product, and Field Service to ensure service excellence and revenue predictability.

The role demands cross-functional leadership, strong KPI discipline, and a track record in recurring revenue models, with a focus on software-enabled service growth and

Qualifications

• Bachelor's degree or equivalent professional experience in related fields.
• Experience building cross-functional teams and managing priorities during change.
• Experience in field service, service sales, customer success, or recurring revenue models.
• Direct accountability for revenue retention, renewal performance, and margin discipline.
• Experience managing contract lifecycles, renewals, revenue forecasting, and KPI-driven performance.
• Experience applying continuous improvement tools (standard work, RCA, daily management).
• MBA or equivalent (Preferred).
• Experience with software-enabled service models, data hosting, or SaaS-adjacent revenue.
• Background in flow instrumentation, water/wastewater, or industrial measurement.
• Experience managing Field Service Partner relationships and cost controls.

Responsibilities

• Lead DDS and commercial service bookings, revenue and renewal forecasting.
• Own full contract lifecycle from new contracts to cancellations.
• Build scalable processes for contract renewals and rental fleet management.
• Support Sales with RFP/RFI responses.
• Lead DDS customer success for strategic accounts through business reviews.
• Establish and monitor KPIs for uptime, responsiveness, and renewal health.
• Coordinate with Loveland facility on inventory visibility and demand planning.
• Coach and develop DDS and commercial service associates.
• Establish project-level P&L visibility and cost allocation with Finance.
• Drive continuous improvement across service operations.

Skills

Team Leadership

Cross-Functional Collaboration

Problem Solving

Coaching and Development

Customer Communication

Education

Bachelor's Degree in Business

MBA or Equivalent (Preferred)

Tools

Data Hosting

SaaS Models

Inventory Management Systems

Service Management Software

Job description

McCrometer seeks a strategic leader to drive DDS and commercial service growth, owning bookings, revenue and renewals while building scalable processes for contract management and fleet planning. You will collaborate across Sales, Finance, Product, and Field Service to ensure service excellence and revenue predictability.

The role demands cross-functional leadership, strong KPI discipline, and a track record in recurring revenue models, with a focus on software-enabled service growth and