Senior Manager, Commercial Service

Jobtailor; California (MO); On-site; USD 150,000 - 210,000; Full time

Job summary

McCrometer seeks a strategic leader to drive DDS and commercial service growth, owning bookings, revenue and renewals while building scalable processes for contract management and fleet planning. You will collaborate across Sales, Finance, Product, and Field Service to ensure service excellence and revenue predictability.

The role demands cross-functional leadership, strong KPI discipline, and a track record in recurring revenue models, with a focus on software-enabled service growth and

Qualifications

• Bachelor's degree or equivalent professional experience in related fields.
• Experience building cross-functional teams and managing priorities during change.
• Experience in field service, service sales, customer success, or recurring revenue models.
• Direct accountability for revenue retention, renewal performance, and margin discipline.
• Experience managing contract lifecycles, renewals, revenue forecasting, and KPI-driven performance.
• Experience applying continuous improvement tools (standard work, RCA, daily management).
• MBA or equivalent (Preferred).
• Experience with software-enabled service models, data hosting, or SaaS-adjacent revenue.
• Background in flow instrumentation, water/wastewater, or industrial measurement.
• Experience managing Field Service Partner relationships and cost controls.

Responsibilities

• Lead DDS and commercial service bookings, revenue and renewal forecasting.
• Own full contract lifecycle from new contracts to cancellations.
• Build scalable processes for contract renewals and rental fleet management.
• Support Sales with RFP/RFI responses.
• Lead DDS customer success for strategic accounts through business reviews.
• Establish and monitor KPIs for uptime, responsiveness, and renewal health.
• Coordinate with Loveland facility on inventory visibility and demand planning.
• Coach and develop DDS and commercial service associates.
• Establish project-level P&L visibility and cost allocation with Finance.
• Drive continuous improvement across service operations.

Skills

Team Leadership

Cross-Functional Collaboration

Problem Solving

Coaching and Development

Customer Communication

Education

Bachelor's Degree in Business

MBA or Equivalent (Preferred)

Tools

Data Hosting

SaaS Models

Inventory Management Systems

Service Management Software

Job description

• Lead McCrometer's DDS and commercial service function
• Own service contract revenue, customer retention, and delivery performance
• Build scalable processes for contract renewals and rental fleet management
• Convert recurring service opportunities into captured revenue
• Establish the operational foundation for software-enabled service growth
• Collaborate with Sales, Service Administration, Finance, Product Management, Software, Operations, and Field Service Partners
• Partner with the Loveland facility to maintain inventory visibility, align service demand planning, and resolve operational escalations
• Own DDS and commercial service bookings, revenue, and renewal forecasting
• Drive full contract lifecycle execution, including new contracts, renewals, expired contract recapture, and cancellations
• Support Sales with RFP/RFI responses for new and renewal DDS contracts
• Lead DDS customer success for strategic accounts through monthly and quarterly business reviews
• Establish and manage KPIs covering uptime, reporting, responsiveness, issue aging, customer satisfaction, and renewal health
• Manage Field Service Partner performance, documentation, service quality, and cost controls
• Lead, coach, and develop DDS and commercial service associates
• Build standard work for intake, quoting, contract handoffs, service coordination, customer communication, issue escalation, and project closeout
• Establish project-level P&L visibility and consistent cost allocation with Finance
• Coordinate rental fleet demand planning, inventory levels, return flow, repair priorities, and delivery commitments

Requirements

• Bachelor's degree in Business, Engineering, Operations, or a related field; or equivalent professional experience in service, commercial operations, product management, finance, or technical business leadership
• Progressive experience building team capability, clarifying roles and decision rights, and managing cross-functional priorities through organizational change
• Experience in field service, service sales, customer success, commercial operations, or recurring revenue business models
• Direct accountability for revenue retention, renewal performance, and margin discipline
• Demonstrated experience managing contract lifecycles, renewals, revenue forecasting, and KPI-driven performance management in a customer-facing service environment
• Experience applying continuous improvement tools, including standard work, root cause analysis, problem solving, and daily management
• Preferred: Advanced degree (MBA or equivalent) in Business, Finance, Engineering, or a related discipline
• Preferred: Experience with software-enabled service models, data hosting, or SaaS-adjacent recurring revenue structures
• Preferred: Background in flow instrumentation, water/wastewater, agriculture, or industrial measurement industries
• Preferred: Experience managing Field Service Partner relationships, including performance agreements, service quality reviews, and cost controls

Core Competencies

Demonstrates expertise in managing service contract revenue, customer retention, and operational performance within a software-enabled service environment. Proven ability to lead cross-functional teams, drive contract lifecycle execution, and establish KPIs for service success.

Highest-signal resume keywords

• Service Contract Management
• Revenue Retention
• KPI-Driven Performance Management
• Field Service Partner Management
• Continuous Improvement Tools

Hard Skills

• Contract Lifecycle Management
• Revenue Forecasting
• Customer Success Management
• Service Sales
• Operational Performance Management

Soft Skills

• Team Leadership
• Cross-Functional Collaboration
• Problem Solving
• Coaching and Development
• Customer Communication

Certifications & Qualifications

• Bachelor's Degree in Business
• MBA or Equivalent (Preferred)

Industry Keywords

• Field Service
• Recurring Revenue Business Models
• Flow Instrumentation
• Water/Wastewater
• Industrial Measurement

Tools & Technologies

• Data Hosting
• SaaS Models
• Inventory Management Systems
• Service Management Software