Senior Manager, Commercial Service: Revenue & Renewal Leader

McCrometer, Inc.; Denver (CO); Hybrid; USD 150,000 - 180,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401(k)

Job summary

McCrometer, Inc. in Loveland, CO, is seeking a Senior Manager, Commercial Service to lead DDS and the commercial service function.

You will own contract bookings, renewals, and revenue, and drive customer retention in a cross-functional, cross-site environment that includes Finance, Sales, Service Admin, and Operations. You will build scalable processes for renewals and rental fleet management, partner with field teams, and set KPIs to improve uptime and profitability.

Qualifications

• Bachelor's degree in Business, Engineering, Operations, or related field or equivalent experience.
• Progressive leadership experience managing cross-functional priorities.
• Domain experience in field service, service sales, or recurring revenue models.
• Experience managing contract lifecycles, renewals, forecasting, and KPI-driven performance.

Responsibilities

• Own DDS and commercial service bookings, revenue, and renewal forecasting with Finance and Sales.
• Drive full contract lifecycle execution including new contracts, renewals, recapture, and cancellations.
• Support Sales with RFP/RFI responses for DDS contracts and renewals.
• Lead DDS customer success with monthly/quarterly business reviews and uptime metrics.
• Establish KPIs across uptime, service responsiveness, and renewal health; drive improvements.
• Manage Field Service Partner performance and cost controls to improve uptime.
• Lead and develop DDS and commercial service teams with clear roles and expectations.
• Create standard work for intake, quoting, handoffs, coordination, and closeout.
• Coordinate with Finance for project-level P&L visibility and cost allocation.
• Align DDS rental fleet demand planning with operations and Loveland inventory.

Skills

Leadership

Contract Management

Commercial Management

Operations

Problem Solving

Education

Bachelor's degree in Business, Engineering, Operations, or related field

Job description

McCrometer, Inc. in Loveland, CO, is seeking a Senior Manager, Commercial Service to lead DDS and the commercial service function.

You will own contract bookings, renewals, and revenue, and drive customer retention in a cross-functional, cross-site environment that includes Finance, Sales, Service Admin, and Operations. You will build scalable processes for renewals and rental fleet management, partner with field teams, and set KPIs to improve uptime and profitability.