Sr. Manager, Commercial Service

McCrometer, Inc.; Loveland (CO); Hybrid; USD 150,000 - 180,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401(k) retirement plan

Incentive pay

Job summary

McCrometer, a Veralto company, is seeking a Senior Manager, Commercial Service to lead DDS and the commercial service function. You will own contract revenue, renewals, and delivery performance while shaping scalable processes for service growth in a cross-functional setting with Sales, Finance, and Operations.

Reporting to the VP, Marketing & Strategy, this role is hybrid in Loveland, CO, with responsibilities across inventory visibility, demand planning, and fleet management to improve uptime

Qualifications

• Bachelor's degree in Business, Engineering, Operations, or related field or equivalent experience.
• Experience in service, commercial operations, product management, finance, or technical business leadership.
• Demonstrated ability to manage contract lifecycles, renewals, forecasting, and KPI-driven performance.

Responsibilities

• Own DDS and commercial service bookings, revenue, and renewal forecasting with finance and sales alignment.
• Drive full contract lifecycle execution including renewals, recapture, and cancellations with proactive customer communication.
• Support Sales in RFP/RFI responses focused on margin and sustainable revenue growth.
• Lead DDS customer success with monthly and quarterly business reviews to reinforce retention and uptime.
• Establish and manage KPIs across uptime, reporting, service responsiveness, and renewal health.
• Manage Field Service Partner performance against operating expectations and cost controls.

Skills

Leadership

Contract management

Revenue forecasting

Cross-functional collaboration

Operational discipline

Education

Bachelor's degree or equivalent

MBA or equivalent

Job description

Imagine yourself… Thriving in a supportive team environment that inspires you to strive for excellence. Contributing to a brighter, more sustainable future. It is possible with a role at McCrometer (www.mccrometer.com). McCrometer, a Veralto company, is a global leader in flow instrumentation. We design, develop, and manufacture world-class flow measurement equipment, for far-reaching impact: Our products are used in the oil and gas industry, agriculture and irrigation, water and wastewater systems management, and industrial processes. Behind McCrometer’s innovations is a top-notch team with deep expertise in flow physics and real-world operating dynamics. When you join our team and the broader Veralto network, you will work with products at the forefront of flow technologies that make an everyday impact on resources we all rely on—and along the way, you will make a powerful investment in your growth through challenging, meaningful work and dedicated opportunities for career development.

We are seeking a Senior Manager, Commercial Service to lead McCrometer's DDS and commercial service function with direct ownership of service contract revenue, customer retention, and delivery performance. This is an opportunity to shape a high-visibility commercial function — at a company whose flow instrumentation solutions directly support critical water, agricultural, and industrial infrastructure — while expanding your leadership impact across a complex, cross-functional environment. Reporting to the VP, Marketing & Strategy, this role will be hybrid at Loveland, CO. In this role, you will build scalable processes for contract renewals and rental fleet management, convert recurring service opportunities into captured revenue, and establish the operational foundation for software-enabled service growth. You will work closely with Sales, Service Administration, Finance, Product Management, Software, Operations, and Field Service Partners to align recurring service execution with measurable revenue outcomes and a differentiated customer experience. You will also partner with the Loveland facility to maintain inventory visibility, align service demand planning, and resolve operational escalations tied to the open channel manufacturing cell and DDS rental fleet. Success in this role means achieving contract renewal targets on time, reducing DDS customer downtime through proactive service delivery, and launching at least one scalable process improvement across renewals or fleet management within the first 12–18 months.

WHAT YOU’LL DO:

• Own DDS and commercial service bookings, revenue, and renewal forecasting; partner with Finance and Sales to deliver accurate monthly results and identify margin improvement opportunities.
• Drive full contract lifecycle execution — new contracts, renewals, expired contract recapture, and cancellations — ensuring accuracy, on-time delivery, and proactive customer communication in partnership with Service Administration.
• Support Sales in developing RFP/RFI responses for new and renewal DDS contracts, with a focus on accretive margin and sustainable revenue growth.
• Lead DDS customer success for strategic accounts, including structured monthly and quarterly business reviews that reinforce retention, renewal health, and instrument uptime performance.
• Establish and manage KPIs across instrument uptime, reporting completion, service responsiveness, issue aging, customer satisfaction, and renewal health; use performance data to drive continuous improvement.
• Manage Field Service Partner (FSP) performance against defined operating expectations, documentation standards, service quality targets, and cost controls to improve uptime and reduce unnecessary repeat visits.
• Lead, coach, and develop DDS and commercial service associates by clarifying roles, decision rights, daily management routines, and measurable performance expectations.
• Build standard work for intake, quoting, contract handoffs, service coordination, customer communication, issue escalation, and project closeout to scale consistent, repeatable service delivery.
• Partner with Finance to establish project-level P&L visibility and consistent cost allocation across headcount, FSP spend, software and data hosting, cross-charges, and rental fleet costs.
• Coordinate with the open channel manufacturing cell, McCrometer Operations, and the Loveland facility to align DDS rental fleet demand planning, inventory levels, return flow, repair priorities, and delivery commitments.

WHAT WE’RE LOOKING FOR:

• Education: Bachelor's degree in Business, Engineering, Operations, or a related field; or equivalent professional experience in service, commercial operations, product management, finance, or technical business leadership.
• Leadership: Progressive experience building team capability, clarifying roles and decision rights, and managing cross-functional priorities through organizational change.
• Domain Experience: Experience in field service, service sales, customer success, commercial operations, or recurring revenue business models, with direct accountability for revenue retention, renewal performance, and margin discipline.
• Contract & Commercial Management: Demonstrated experience managing contract lifecycles, renewals, revenue forecasting, and KPI-driven performance management in a customer-facing service environment.
• Operational Discipline: Experience applying continuous improvement tools — including standard work, root cause analysis, problem solving, and daily management — to expose performance gaps and drive countermeasures through completion.

PREFERRED QUALIFICATIONS:

• Advanced degree (MBA or equivalent) in Business, Finance, Engineering, or a related discipline.
• Experience with software-enabled service models, data hosting, or SaaS-adjacent recurring revenue structures.
• Background in flow instrumentation, water/wastewater, agriculture, or industrial measurement industries.
• Experience managing Field Service Partner relationships, including performance agreements, service quality reviews, and cost controls.

US ONLY:

The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate’s position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. The compensation range for this role is $150000.00 - $180000.00 USD per year. This job is also eligible for Incentive Pay. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

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