Senior Manager, DDS & Commercial Service Revenue

McCrometer, Inc.; Hemet (CA); Hybrid; USD 150,000 - 180,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401(k)

Job summary

McCrometer, part of Veralto, is seeking a Senior Manager, Commercial Service to lead the DDS and commercial service function with direct ownership of service contract revenue, customer retention, and delivery performance.

This high-visibility role is hybrid at Loveland, CO, and requires building scalable processes for contract renewals, rental fleet management, and recurring revenue growth in collaboration with Sales, Finance, and Operations.

Qualifications

• Education: Bachelor's degree in Business, Engineering, Operations, or a related field or equivalent experience.
• Leadership: progressive experience building team capability and cross-functional priorities.
• Domain Experience: field service, service sales, customer success, or recurring revenue models with revenue retention responsibility.
• Contract & Commercial Management: experience managing contract lifecycles, renewals, revenue forecasting, KPI-driven performance.
• Operational Discipline: apply standard work, root-cause analysis, and daily management to drive improvements.

Responsibilities

• Own DDS and commercial service bookings, revenue, and renewal forecasting; partner with Finance and Sales to deliver monthly results.
• Drive full contract lifecycle execution—new contracts, renewals, recapture, and cancellations—with accurate on-time delivery.
• Support Sales in developing RFP/RFI responses for new and renewal DDS contracts focusing on margin and sustainable revenue.
• Lead DDS customer success for strategic accounts with monthly/quarterly business reviews to reinforce retention and uptime.
• Establish and manage KPIs across uptime, reporting, service responsiveness, and renewal health; drive continuous improvement.
• Coordinate with Field Service Partners to meet performance, quality targets, and cost controls to reduce visits.

Skills

Leadership

Cross-functional collaboration

Revenue retention

Contract & commercial management

Operational discipline

Education

Bachelor's degree in Business, Engineering, Operations, or related field

Job description

McCrometer, part of Veralto, is seeking a Senior Manager, Commercial Service to lead the DDS and commercial service function with direct ownership of service contract revenue, customer retention, and delivery performance.

This high-visibility role is hybrid at Loveland, CO, and requires building scalable processes for contract renewals, rental fleet management, and recurring revenue growth in collaboration with Sales, Finance, and Operations.