Sr. Manager, Commercial Service

McCrometer, Inc.; Hemet (CA); Hybrid; USD 150,000 - 180,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401(k)

Job summary

McCrometer, part of Veralto, is seeking a Senior Manager, Commercial Service to lead the DDS and commercial service function with direct ownership of service contract revenue, customer retention, and delivery performance.

This high-visibility role is hybrid at Loveland, CO, and requires building scalable processes for contract renewals, rental fleet management, and recurring revenue growth in collaboration with Sales, Finance, and Operations.

Qualifications

• Education: Bachelor's degree in Business, Engineering, Operations, or a related field or equivalent experience.
• Leadership: progressive experience building team capability and cross-functional priorities.
• Domain Experience: field service, service sales, customer success, or recurring revenue models with revenue retention responsibility.
• Contract & Commercial Management: experience managing contract lifecycles, renewals, revenue forecasting, KPI-driven performance.
• Operational Discipline: apply standard work, root-cause analysis, and daily management to drive improvements.

Responsibilities

• Own DDS and commercial service bookings, revenue, and renewal forecasting; partner with Finance and Sales to deliver monthly results.
• Drive full contract lifecycle execution—new contracts, renewals, recapture, and cancellations—with accurate on-time delivery.
• Support Sales in developing RFP/RFI responses for new and renewal DDS contracts focusing on margin and sustainable revenue.
• Lead DDS customer success for strategic accounts with monthly/quarterly business reviews to reinforce retention and uptime.
• Establish and manage KPIs across uptime, reporting, service responsiveness, and renewal health; drive continuous improvement.
• Coordinate with Field Service Partners to meet performance, quality targets, and cost controls to reduce visits.

Skills

Leadership

Cross-functional collaboration

Revenue retention

Contract & commercial management

Operational discipline

Education

Bachelor's degree in Business, Engineering, Operations, or related field

Job description

• Thriving in a supportive team environmentthat inspires you to strive for excellence.
• Contributing to a brighter, more sustainable future.

Imagine yourself…

• Thriving in a supportive team environmentthat inspires you to strive for excellence.
• Contributing to a brighter, more sustainable future.

It’s possiblewitha role atMcCrometer(www.mccrometer.com).

McCrometer, aVeraltocompany,is a global leader in flow instrumentation.We design, develop, and manufacture world-class flow measurement equipment,for far-reaching impact: Our products are used in the oil and gas industry, agriculture and irrigation, water and wastewater systems management, and industrial processes.

BehindMcCrometer’sinnovationsis atop-notchteam with deep expertise in flow physics and real-world operating dynamics.When you joinourteam and the broader Veralto network, you’ll work with productsat the forefront of flow technologiesthat make an everyday impact on resources we all rely on—and along the way, you’ll make a powerful investmentin your growth through challenging, meaningful work and dedicated opportunities for career development.

We're seeking a Senior Manager, Commercial Service to lead McCrometer's DDS and commercial service function with direct ownership of service contract revenue, customer retention, and delivery performance. This is an opportunity to shape a high-visibility commercial function — at a company whose flow instrumentation solutions directly support critical water, agricultural, and industrial infrastructure — while expanding your leadership impact across a complex, cross-functional environment.

Reporting to the VP, Marketing & Strategy, this role will be hybrid at Loveland, CO.

• In this role, you'll build scalable processes for contract renewals and rental fleet management, convert recurring service opportunities into captured revenue, and establish the operational foundation for software-enabled service growth.
• You'll work closely withSales, Service Administration, Finance, Product Management, Software, Operations, and Field Service Partners to align recurring service execution with measurable revenue outcomes and a differentiated customer experience. You'll also partner with the Loveland facility to maintain inventory visibility, align service demand planning, and resolve operational escalations tied to the open channel manufacturing cell and DDS rental fleet.
• Success in this role means achieving contract renewal targets on time, reducing DDS customer downtime through proactive service delivery, and launching at least one scalable process improvement across renewals or fleet management within the first 12–18 months.

WHAT YOU’LL DO:

In this role, you will:

• Own DDS and commercial service bookings, revenue, and renewal forecasting; partner with Finance and Sales to deliver accurate monthly results and identify margin improvement opportunities.
• Drive full contract lifecycle execution — new contracts, renewals, expired contract recapture, and cancellations — ensuring accuracy, on-time delivery, and proactive customer communication in partnership with Service Administration.
• Support Sales in developing RFP/RFI responses for new and renewal DDS contracts, with a focus on accretive margin and sustainable revenue growth.
• Lead DDS customer success for strategic accounts, including structured monthly and quarterly business reviews that reinforce retention, renewal health, and instrument uptime performance.
• Establish and manage KPIs across instrument uptime, reporting completion, service responsiveness, issue aging, customer satisfaction, and renewal health; use performance data to drive continuous improvement.
• Manage Field Service Partner (FSP) performance against defined operating expectations, documentation standards, service quality targets, and cost controls to improve uptime and reduce unnecessary repeat visits.
• Lead, coach, and develop DDS and commercial service associates by clarifying roles, decision rights, daily management routines, and measurable performance expectations.
• Build standard work for intake, quoting, contract handoffs, service coordination, customer communication, issue escalation, and project closeout to scale consistent, repeatable service delivery.
• Partner with Finance to establish project-level P&L visibility and consistent cost allocation across headcount, FSP spend, software and data hosting, cross-charges, and rental fleet costs.
• Coordinate with the open channel manufacturing cell, McCrometer Operations, and the Loveland facility to align DDS rental fleet demand planning, inventory levels, return flow, repair priorities, and delivery commitments.

WHAT WE’RE LOOKING FOR:

Minimum Qualifications

• Education: Bachelor's degree in Business, Engineering, Operations, or a related field; or equivalent professional experience in service, commercial operations, product management, finance, or technical business leadership.
• Leadership: Progressive experience building team capability, clarifying roles and decision rights, and managing cross-functional priorities through organizational change.
• Domain Experience: Experience in field service, service sales, customer success, commercial operations, or recurring revenue business models, with direct accountability for revenue retention, renewal performance, and margin discipline.
• Contract & Commercial Management: Demonstrated experience managing contract lifecycles, renewals, revenue forecasting, and KPI-driven performance management in a customer-facing service environment.
• Operational Discipline: Experience applying continuous improvement tools — including standard work, root cause analysis, problem solving, and daily management — to expose performance gaps and drive countermeasures through completion.

Preferred Qualifications

These are nice-to-have skills that will set candidates apart:

• Advanced degree (MBA or equivalent) in Business, Finance, Engineering, or a related discipline.
• Experience with software-enabled service models, data hosting, or SaaS-adjacent recurring revenue structures.
• Background in flow instrumentation, water/wastewater, agriculture, or industrial measurement industries.
• Experience managing Field Service Partner relationships, including performance agreements, service quality reviews, and cost controls.

McCrometeris proud part of the Water Quality segment ofVeralto(NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safefoodand medicine, and trusted essential goods. When you joinVeralto’svibrant global network of 17,000 associates, you join a unique culture and work environmentwhere purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together,we’reSafeguarding the World’s Most Vital Resources™—and building rewarding careers along the way.

US ONLY:

The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate’s position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.

The compensation range for this role is $150000.00 - $180000.00 USD per year. This job is also eligible for Incentive Pay.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

US residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at [e-mail] to request accommodation.