Senior Manager, Sales & Customer Support

Mann+Hummel GmbH; Clifton (TX); Remote; USD 120.000 - 180.000; Vollzeit

Zusammenfassung

Mann+Hummel GmbH is seeking a Senior Manager, Sales & Customer Support. This role is remote for Texas residents near a major airport; otherwise it is onsite in Goleta, CA. No visa sponsorships are available.

You will lead a team of Inside Sales and Customer Service, drive regional growth across key markets, manage orders, contracts, and price negotiations, and support channel partners while ensuring top-tier customer service. Requires travel ~30–35% and strong CRM experience.

Qualifikationen

• 8+ years customer-facing sales experience in manufacturing
• 3+ years leading teams / managing direct reports
• Experience developing and implementing customer-focused strategies
• Filtration/membrane experience preferred

Aufgaben

• Lead a team of Inside Sales and Customer Service (player-coach)
• Target key markets: Chemical, Oil & Gas, Lithium/Mineral Mining, Data Centers, Micro-Electronics, Semiconductors
• Support strategy execution and regional growth plans, analyze orders and contracts
• Provide technical support and ensure high-quality customer service
• Liaise between customers and internal departments; manage price analyses and negotiations
• Develop new channel partners and manage distributor relationships
• Maintain Salesforce discipline and drive bookings and revenue targets

Kenntnisse

Customer driven

Organization

Coordination

Self-motivated

Travel 30-35%

Ausbildung

Bachelor’s degree in Engineering

Tools

CRM

Salesforce

Microsoft Excel

PowerPoint

Word

Outlook

SAP

Jobbeschreibung

ROLE SUMMARY This is a Remote position Only if you currently reside in the state of Texas near a major airport. Otherwise, this is an Onsite position based at our location in Goleta, CA (Greater Santa Barbara, CA area).

No Visa sponsorships are available for this position.

Salary Range $120,000 - $180,000 + bonus

The Senior Manager, Sales & Customer Support provides ongoing support to direct reports and customers on a daily basis. He/she will lead a team focused on resolving various commercial items and aggressively targeting expansion opportunities within the industrial water market. He/she will support the implementation of business strategies and maintain profitable relationships focused on accelerating opportunities, driving funnel growth, team execution, order processing and new account acquisition.

JOB RESPONSIBILITIES

• Player coach managing accounts and a team consisting of Inside Sales and Customer Service
• Key markets – Chemical, Oil & Gas, Lithium/Mineral Mining, Data Centers, Micro-Electronics, Semi-Conductors, etc.
• Applications - Water and Wastewater
• Key technology offering – Reverse Osmosis (RO), Ultra-Filtration (UF), Nano-Filtration (NF), Micro-Filtration (MF), Membrane Flat Sheet and Contract Manufacturing
• Supports the business in strategy execusion and implementation of the regional growth plan (prepare a strategic sales plan focused on target accounts and markets, supports order analysis, reviews contracts, prepares and maintains relevant documentation)
• Provide ongoing technical support and ensure high-quality customer service (follow-up of orders, customer visits, prepare and conduct customer presentations)
• Serve as a liaison between the customer and MANN+HUMMEL internal departments, understand customer needs and initiate
• Prepare the price analyses, as well as the operational sales planning
• Prepare and lead price negotiations for new projects and customers
• Support the business with market research and industry intelligence
• Identify, develop and support the team with identification of new customers
• Accellerate new channel partner (Distributors, OEMs, Integrators) relationships
• Maintain, update and coach Salesforce disipline
• Responsible for achieving individual and team booking and revenue targets
• Provide urgent response time in delivering customer & channel partner satisfaction
• Responsible for prospecting, developing and managing a distribution network. Including distributor strategy execution, distributor performance management, and distributor key performance indicators (KPIs)

REQUIREMENTS

Education:

• Bachelor’s degree in Engineering, or a similar field of study

Experience:

• 8 years’ minimum customer-facing sales experience within a manufacturing environment
• 3 years’ minimum team leadership / team management experience leading direct reports
• Experience developing and implementing customer focused strategies
• Previous experience in filtration (membrane, particle filters, coalescers, etc.).

Required Skills:

• Customer driven, organization and coordination skills, self-motivated and ability to deliver in fast-paced, challenging environments
• Ability to manage multiple projects simultaneously
• Ability to travel approximately 30 – 35% (Primarily domestic U.S./ Canada)
• Conflict management skills
• Strong English communication skills (verbal, written, presentation)
• Microsoft Office tools (Excel, PowerPoint, Word, Outlook)
• CRM experience
• SAP experience

Preferred Experience and Skills:

• Membrane Filtration experience specifically
• Salesforce CRM
• Bi-lingual English/Spanish

#LI - Remote