Senior Manager, Sales & Customer Support

Mann+Hummel GmbH; Austin (TX); A distancia; USD 120.000 - 180.000; Jornada completa

Descripción de la vacante

Mann+Hummel GmbH seeks a Senior Manager, Sales & Customer Support to lead a team focused on driving growth in the industrial water market and delivering exceptional customer service. The role can be remote for Texas residents near a major airport; otherwise it is onsite at Goleta, CA.

You will develop strategic plans, manage orders and contracts, and lead pricing negotiations while mentoring Inside Sales and Customer Service teams. Travel is expected.

Formación

• 8+ years of customer-facing sales experience in a manufacturing environment.
• 3+ years of team leadership / management experience.
• Experience developing and implementing customer-focused strategies.
• Experience in filtration or related industries (membrane, particle filters, coalescers, etc.)

Responsabilidades

• Lead a team focused on resolving commercial items and expanding opportunities in the industrial water market.
• Support strategy execution and maintain profitable customer relationships.
• Drive funnel growth, order processing and new account acquisition.
• Prepare strategic sales plans, review contracts, and maintain relevant documentation.
• Provide ongoing technical support and ensure high-quality customer service.
• Serve as liaison between customer and internal departments to understand needs and initiate actions.
• Prepare price analyses and lead price negotiations for new projects and customers.
• Identify and develop new customers; accelerate distributor/OEM/channel partner relationships.

Conocimientos

Customer focus

Organizational skills

Coordination skills

Self-motivated

Strong English communication

Educación

Bachelor's degree in Engineering

Herramientas

Microsoft Office Suite

Salesforce CRM

SAP

Descripción del empleo

ROLE SUMMARY

This is a Remote position Only if you currently reside in the state of Texas near a major airport. Otherwise, this is an Onsite position based at our location in Goleta, CA (Greater Santa Barbara, CA area).No Visa sponsorships are available for this position.Salary Range $120,000 - $180,000 + bonusThe

Senior Manager, Sales & Customer Support

provides ongoing support to direct reports and customers on a daily basis. He/she will lead a team focused on resolving various commercial items and aggressively targeting expansion opportunities within the industrial water market. He/she will support the implementation of business strategies and maintain profitable relationships focused on accelerating opportunities, driving funnel growth, team execution, order processing and new account acquisition

JOB RESPONSIBILITIES

Player coach managing accounts and a team consisting of Inside Sales and Customer ServiceKey markets - Chemical, Oil & Gas, Lithium/Mineral Mining, Data Centers, Micro-Electronics, Semi-Conductors, etc.Applications - Water and WastewaterKey technology offering - Reverse Osmosis (RO), Ultra-Filtration (UF), Nano-Filtration (NF), Micro-Filtration (MF), Membrane Flat Sheet and Contract ManufacturingSupports the business in strategy execusion and implementation of the regional growth plan (prepare a strategic sales plan focused on target accounts and markets, supports order analysis, reviews contracts, prepares and maintains relevant documentation)Provide ongoing technical support and ensure high-quality customer service (follow-up of orders, customer visits, prepare and conduct customer presentations)Serve as a liaison between the customer and MANN+HUMMEL internal departments, understand customer needs and initiatePrepare the price analyses, as well as the operational sales planningPrepare and lead price negotiations for new projects and customersSupport the business with market research and industry intelligenceIdentify, develop and support the team with identification of new customersAccellerate new channel partner (Distributors, OEMs, Integrators) relationshipsMaintain, update and coach Salesforce disiplineResponsible for achieving individual and team booking and revenue targetsProvide urgent response time in delivering customer & channel partner satisfactionResponsible for prospecting, developing and managing a distribution network. Including distributor strategy execution, distributor performance management, and distributor key performance indicators (KPIs)

REQUIREMENTS

Education:

• Bachelor’s degree in Engineering, or a similar field of study

Experience:

• 8 years’ minimum customer-facing sales experience within a manufacturing environment
• 3 years’ minimum team leadership / team management experience leading direct reports
• Experience developing and implementing customer focused strategies
• Previous experience in filtration (membrane, particle filters, coalescers, etc.)

Required Skills:

• Customer driven, organization and coordination skills, self-motivated and ability to deliver in fast-paced, challenging environments
• Ability to manage multiple projects simultaneously
• Ability to travel approximately 30 - 35% (Primarily domestic U.S./ Canada)
• Conflict management skills
• Strong English communication skills (verbal, written, presentation)
• Microsoft Office tools (Excel, PowerPoint, Word, Outlook)
• CRM experience
• SAP experience

Preferred Experience and Skills:

• Membrane Filtration experience specifically
• Salesforce CRM
• Bi-lingual English/Spanish

#LI - Remote