Senior Manager, Sales & Customer Support

MANN+HUMMEL; Town of Texas (WI); On-site; USD 120,000 - 180,000; Full time

Job summary

MANN+HUMMEL in Goleta, CA (Greater Santa Barbara area) is seeking a Senior Manager, Sales & Customer Support to lead a team of Inside Sales and Customer Service, driving growth in the industrial water market. The role combines strategic leadership with direct customer engagement and cross-functional coordination.

This position offers a remote option for Texas residents near a major airport; otherwise onsite.

Qualifications

• Bachelor’s degree in Engineering, or a similar field of study.
• 8+ years of customer-facing sales experience in a manufacturing environment.
• 3+ years of team leadership / management experience.
• Experience developing and implementing customer-focused strategies.

Responsibilities

• Lead a team of Inside Sales and Customer Service to drive funnel growth.
• Develop strategic sales plans for target accounts and markets; support order analysis and contract reviews.
• Provide ongoing technical support and high-quality customer service; conduct customer visits and presentations.
• Coordinate as liaison between customer and MANN+HUMMEL internal departments to meet customer needs.
• Prepare price analyses and lead price negotiations for new projects and customers.
• Support market research and industry intelligence; identify and develop new customers.
• Accelerate channel partner relationships with distributors, OEMs and integrators.
• Maintain Salesforce discipline and track KPIs; manage distribution network and performance.

Skills

Customer driven

Organization & coordination

Self-motivated

Multi-project management

Travel 30-35%

English communication

Education

Bachelor's degree in Engineering

Tools

Salesforce

Job description

This is a Remote position Only if you currently reside in the state of Texas near a major airport. Otherwise, this is an Onsite position based at our location in Goleta, CA (Greater Santa Barbara, CA area).

• No Visa sponsorships are available for this position.
• Salary Range $120,000 - $180,000 + bonus

The Senior Manager, Sales & Customer Support provides ongoing support to direct reports and customers on a daily basis. He/she will lead a team focused on resolving various commercial items and aggressively targeting expansion opportunities within the industrial water market. He/she will support the implementation of business strategies and maintain profitable relationships focused on accelerating opportunities, driving funnel growth, team execution, order processing and new account acquisition.

JOB RESPONSIBILITIES

• Player coach managing accounts and a team consisting of Inside Sales and Customer Service
• Applications - Water and Wastewater
• Key technology offering – Reverse Osmosis (RO), Ultra-Filtration (UF), Nano-Filtration (NF), Micro-Filtration (MF), Membrane Flat Sheet and Contract Manufacturing
• Supports the business in strategy execusion and implementation of the regional growth plan (prepare a strategic sales plan focused on target accounts and markets, supports order analysis, reviews contracts, prepares and maintains relevant documentation)
• Provide ongoing technical support and ensure high-quality customer service (follow-up of orders, customer visits, prepare and conduct customer presentations)
• Serve as a liaison between the customer and MANN+HUMMEL internal departments, understand customer needs and initiate
• Prepare the price analyses, as well as the operational sales planning
• Prepare and lead price negotiations for new projects and customers
• Support the business with market research and industry intelligence
• Identify, develop and support the team with identification of new customers
• Accellerate new channel partner (Distributors, OEMs, Integrators) relationships
• Maintain, update and coach Salesforce disipline
• Responsible for achieving individual and team booking and revenue targets
• Responsible for prospecting, developing and managing a distribution network. Including distributor strategy execution, distributor performance management, and distributor key performance indicators (KPIs)

REQUIREMENTS

Education:

• Bachelor’s degree in Engineering, or a similar field of study

Experience:

• 8 years’ minimum customer-facing sales experience within a manufacturing environment
• 3 years’ minimum team leadership / team management experience leading direct reports
• Experience developing and implementing customer focused strategies

Required Skills:

• Customer driven, organization and coordination skills, self-motivated and ability to deliver in fast-paced, challenging environments
• Ability to manage multiple projects simultaneously
• Ability to travel approximately 30 – 35% (Primarily domestic U.S./ Canada)
• Strong English communication skills (verbal, written, presentation)

Preferred Experience and Skills:

• Membrane Filtration experience specifically