Senior Manager, Sales & Customer Support

MANN+HUMMEL; Goleta (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

MANN+HUMMEL in Goleta, CA is seeking a Senior Manager, Sales & Customer Support to lead a team of Inside Sales and Customer Service. You will drive order processing, manage key accounts across chemical, oil & gas, data centers, and electronics, and develop strategies to expand footprint in the industrial water market.

This role requires a bachelor’s in engineering, 8+ years in customer-facing sales in manufacturing, 3+ years in leadership, and strong English communication.

Qualifications

• Bachelor’s degree in Engineering or related field.
• 8+ years of customer-facing sales in a manufacturing environment.
• 3+ years of team leadership / management experience.
• Experience in filtration or related field preferred.

Responsibilities

• Lead a team of Inside Sales and Customer Service; act as player-coach.
• Target markets include Chemical, Oil & Gas, Lithium/Mineral Mining, Data Centers, Micro-Electronics, Semi-Conductors.
• Oversee applications in Water and Wastewater; promote membrane filtration tech.
• Develop and execute strategic sales plans; analyze orders and contracts.
• Lead price negotiations for new projects; support market research and industry intel.
• Coach and manage channel partners (distributors, OEMs, integrators).
• Ensure Salesforce discipline and drive booking/revenue targets.

Skills

Customer focus

Time management

Strong communication

Team leadership

Travel readiness

Education

Bachelor's degree in Engineering

Tools

Salesforce

SAP

Job description

Role Summary

• No Visa sponsorships are available for this position.
• Salary Range $120,000 - $180,000 + bonus

Role Summary

This is a Remote position Only if you currently reside in the state of Texas near a major airport. Otherwise, this is an Onsite position based at our location in Goleta, CA (Greater Santa Barbara, CA area).

• No Visa sponsorships are available for this position.
• Salary Range $120,000 - $180,000 + bonus

The Senior Manager, Sales & Customer Support provides ongoing support to direct reports and customers on a daily basis. He/she will lead a team focused on resolving various commercial items and aggressively targeting expansion opportunities within the industrial water market. He/she will support the implementation of business strategies and maintain profitable relationships focused on accelerating opportunities, driving funnel growth, team execution, order processing and new account acquisition.

Job Responsibilities

• Player coach managing accounts and a team consisting of Inside Sales and Customer Service
• Key markets – Chemical, Oil & Gas, Lithium/Mineral Mining, Data Centers, Micro-Electronics, Semi-Conductors, etc.
• Applications - Water and Wastewater
• Key technology offering – Reverse Osmosis (RO), Ultra-Filtration (UF), Nano-Filtration (NF), Micro-Filtration (MF), Membrane Flat Sheet and Contract Manufacturing
• Supports the business in strategy execusion and implementation of the regional growth plan (prepare a strategic sales plan focused on target accounts and markets, supports order analysis, reviews contracts, prepares and maintains relevant documentation)
• Provide ongoing technical support and ensure high-quality customer service (follow-up of orders, customer visits, prepare and conduct customer presentations)
• Serve as a liaison between the customer and MANN+HUMMEL internal departments, understand customer needs and initiate
• Prepare the price analyses, as well as the operational sales planning
• Prepare and lead price negotiations for new projects and customers
• Support the business with market research and industry intelligence
• Identify, develop and support the team with identification of new customers
• Accellerate new channel partner (Distributors, OEMs, Integrators) relationships
• Maintain, update and coach Salesforce disipline
• Responsible for achieving individual and team booking and revenue targets
• Provide urgent response time in delivering customer & channel partner satisfaction
• Responsible for prospecting, developing and managing a distribution network. Including distributor strategy execution, distributor performance management, and distributor key performance indicators (KPIs)

Requirements

Education:

• Bachelor’s degree in Engineering, or a similar field of study

Experience:

• 8 years’ minimum customer-facing sales experience within a manufacturing environment
• 3 years’ minimum team leadership / team management experience leading direct reports
• Experience developing and implementing customer focused strategies
• Previous experience in filtration (membrane, particle filters, coalescers, etc.).

Required Skills:

• Customer driven, organization and coordination skills, self-motivated and ability to deliver in fast-paced, challenging environments
• Ability to manage multiple projects simultaneously
• Ability to travel approximately 30 – 35% (Primarily domestic U.S./ Canada)
• Conflict management skills
• Strong English communication skills (verbal, written, presentation)
• Microsoft Office tools (Excel, PowerPoint, Word, Outlook)
• CRM experience
• SAP experience

Preferred Experience and Skills:

• Membrane Filtration experience specifically
• Salesforce CRM
• Bi-lingual English/Spanish

- Remote