Senior Manager, Reverse Logistics — Launch & Stabilize

ALO; Memphis (TN); On-site; USD 90,000 - 130,000; Full time

Job summary

ALO in Memphis is seeking a Senior Manager Reverse Logistics to design, launch, and stabilize the Memphis reverse logistics operation. This onsite role reports to the Director of Reverse Logistics and partners with the contracted 3PL and cross-functional leaders to build scalable processes, staffing plans, and operating rhythms.

You will lead through influence, monitor performance, and drive continuous improvement with Lean methods.

Qualifications

• 7+ years of progressive experience in distribution, fulfillment, warehousing, logistics, or high-volume ops.
• Experience designing, launching, expanding, or transforming warehouse operations.
• Experience with Returns Management Software, WMS, labor systems, or automation.
• Experience overseeing 3PL providers, vendors, contractors, or outsourced partners.
• Bachelor's degree in Supply Chain or related discipline; equivalent education and experience.
• Onsite work in an active warehouse environment with travel up to 50%; nights, weekends, holidays as needed.

Responsibilities

• Lead the design, launch, and stabilization of the Memphis reverse logistics operation.
• Partner with Reverse Logistics, 3PL Engineering, and cross-functional teams to establish the operating model, process flow, layout, equipment, systems, standard work, training, staffing, and launch readiness.
• Serve as the primary operational liaison between alo and the contracted 3PL; establish priorities, operating rhythms, decision paths, and accountability for execution.
• Establish and manage performance measures for safety, quality, productivity, cost, inventory accuracy, cycle time, backlog, and service; lead corrective actions and escalations.
• Develop labor, capacity, and operating plans using forecasted returns, productivity expectations, seasonality, and business requirements.
• Drive continuous improvement through data analysis, Lean methods, root-cause analysis, and structured problem solving to improve throughput, inventory recovery, quality, and cost.
• Partner with Technology, Engineering, Facilities, Inventory Control, Finance, Safety, Loss Prevention, and Supply Chain to implement scalable processes, systems, equipment, and automation.
• Identify operational risks, constraints, and performance gaps; recommend practical solutions and communicate priorities to alo and contracted 3PL leadership.
• Support broader reverse logistics and distribution initiatives across the alo network.

Skills

Operational leadership

KPI development

Performance management

Labor planning

Capacity planning

Productivity management

Service level execution

Data-driven problem solving

Lean methods

Cross-functional collaboration

Education

Bachelor's degree in Supply Chain

Tools

WMS

Returns management software

Labor systems

Automation equipment

Job description

ALO in Memphis is seeking a Senior Manager Reverse Logistics to design, launch, and stabilize the Memphis reverse logistics operation. This onsite role reports to the Director of Reverse Logistics and partners with the contracted 3PL and cross-functional leaders to build scalable processes, staffing plans, and operating rhythms.

You will lead through influence, monitor performance, and drive continuous improvement with Lean methods.