Senior Manager, Revenue Ops: Scaled Onboarding & Activation

StartupNWA; Bentonville (AR); On-site; USD 90,000 - 180,000; Full time

Benefits offered by this job

Health benefits

401(k)

Stock options

Paid time off

Job summary

Walmart in Bentonville, AR seeks a Senior Manager, Commercial Operations to design and optimize the end-to-end client onboarding and transition from commitment to activation. This role will transform onboarding into a scalable, measurable operating capability with strong cross-functional collaboration across teams.

You will establish stages, SLAs, ownership, and readiness criteria while building a roadmap to reduce cycle times and friction. Competitive pay and performance bonuses are offered.

Qualifications

• Experience designing and improving end-to-end business processes.
• Strong program and change-management skills across multiple initiatives.
• Ability to translate operational requirements into scalable system solutions.
• Excellent use of metrics to drive decisions and identify root causes.

Responsibilities

• Own end-to-end design of client onboarding and transition from commercial close to activation.
• Set stages, milestones, SLAs, ownership, and escalation paths.
• Define standard pathways and exception processes for various client/product scenarios.
• Analyze onboarding cycle time, wait states, and friction sources to reduce delays.
• Build and maintain a prioritized improvement roadmap based on impact and scale.
• Translate client transition needs into requirements for Salesforce, ServiceNow, and other tools.
• Develop scalable approaches for current and future markets.

Skills

End-to-end design

Cross-functional influence

Analytical metrics

Executive communication

Matrixed leadership

CRM automation

Tools

Salesforce

ServiceNow

Job description

Walmart in Bentonville, AR seeks a Senior Manager, Commercial Operations to design and optimize the end-to-end client onboarding and transition from commitment to activation. This role will transform onboarding into a scalable, measurable operating capability with strong cross-functional collaboration across teams.

You will establish stages, SLAs, ownership, and readiness criteria while building a roadmap to reduce cycle times and friction. Competitive pay and performance bonuses are offered.