Senior Manager Responsible Gaming

MGM Resorts International; Las Vegas (NV); On-site; USD 110,000 - 165,000; Full time

Benefits offered by this job

Wellness incentive programs

Hotel, F&B, retail, and entertainment

Discounts with partners on travel/even

Job summary

MGM Resorts International in Las Vegas seeks a Senior Manager Responsible Gaming to lead education and awareness programs, driving GameSense initiatives and enterprise-wide training across properties. You will translate strategy into scalable training, collaborate with IT and marketing, and steer content evolution to meet industry and regulatory needs.

The role emphasizes execution and program refinement with autonomy, partnering with internal teams for guest and employee education.

Qualifications

• Bachelor's degree in business, learning & development, education, finance, or related field.
• 4+ years of prior relevant experience.
• Proficiency with MS PowerPoint, Photoshop, Adobe, MS Word, and related programs.
• Ability to obtain gaming licensing in various regional jurisdictions, as necessary.
• Master's Degree in related field - Preferred.
• 5+ years of prior relevant experience in management or leadership roles - Preferred.
• Familiarity with laws/regulations related to the gaming industry - Preferred.

Responsibilities

• Lead and execute walkthroughs and evaluations of training, messaging, and supporting technology, exercising judgment to prioritize and advance education and awareness initiatives.
• Design and deliver responsible gaming and GameSense training sessions, workshops, and seminars for employees at all levels, translating policy and principles into clear, relatable guidance.
• Own and evolve training materials, tools, job aids, tutorials, and instructional media across digital platforms, incorporating brand standards and tone.
• Assess and drive improvements to training effectiveness using assessments, feedback, and prepare routine and ad hoc reports.
• Maintain awareness of industry best practices and regulatory developments related to responsible gaming education and awareness and recommend updates to content, materials, or delivery approaches as appropriate.
• Execute mystery shop activity to track employee application and lead cross-functional coordination with IT and Database Marketing to implement guest awareness surveys.
• Drive targeted awareness initiatives for employees and defined guest populations across geographic markets, adapting messaging and delivery to align with approved program objectives.
• Serve as a representative for MGM Resorts at industry events, conferences, and property or community activities related to responsible gaming and problem gambling.
• Act as a liaison with internal and external stakeholders, ensuring clear, consistent communication related to responsible gaming education and awareness initiatives.
• Advance and mature education and awareness efforts through continuous refinement of content, delivery methods, and engagement approaches to meet evolving industry and regulatory needs.

Skills

Leadership experience

Regulatory knowledge

Training coordination

Education

Bachelor's degree in business/related field

Master's degree - preferred

Tools

MS PowerPoint

Photoshop

Adobe

MS Word

Job description

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

The Senior Manager Responsible Gaming is accountable for the execution, consistency, and continuous advancement of MGM Resorts International’s responsible gaming education, awareness, and GameSense initiatives. This role leads the development, delivery, evaluation and ongoing refinement of training, content, surveys, and program materials, exercising independent judgment to prioritize work, identify opportunities for improvement, and drive alignment across properties and functions.The Sr Manager operates with a high degree of autonomy and initiative.

The candidate partners with internal teams to translate corporate responsible gaming strategy into enterprise-wide, scalable and effective education and awareness execution for employees and guests. This role drives the continued evolution of the company’s responsible gaming education and awareness efforts, shaping how responsible gaming training and awareness are delivered across the organization, with scope centered on execution rather than regulatory interpretation, formal audit ownership, or directing corporate responsible gaming strategy.

THE DAY-TO-DAY:

• Lead and execute walkthroughs and evaluations of training, messaging, and supporting technology, exercising judgment to prioritize and advance education and awareness initiatives.

• Design and deliver responsible gaming and GameSense training sessions, workshops, and seminars for employees at all levels, translatingpolicy and principles into clear, relatable, and practical guidance.

• Own and evolve training materials, tools, job aids, tutorials, and instructional media across digital platforms, incorporating brand standards and tone to support clarity, engagement, and consistent understanding.

• Assess and drive improvements to training effectiveness using assessments, feedback, and prepare routineand ad hoc reports to support ongoing refinement.

• Maintain awareness of industry best practices and regulatory developments related to responsible gaming education and awareness and recommend updates to content, materials, or delivery approaches as appropriate.

• Execute mystery shop activity to track employee application and lead cross-functional coordination with Information Technology and Database Marketing to implement guest awareness surveys.

• Drive targeted awareness initiatives for employees and defined guest populations across geographic markets, adapting messaging and delivery to align with approved program objectives.

• Serve as a representative for MGM Resorts at industry events, conferences, and property or community activities related to responsible gaming and problem gambling.

• Act as a liaison with internal and external stakeholders, ensuring clear, consistent communication related to responsible gaming education and awareness initiatives.

• Advance and mature education and awareness efforts through continuous refinement of content, delivery methods, and engagement approaches to meet evolving industry and regulatory needs.

THE IDEAL CANDIDATE:

• Has a Bachelor’s Degree in Business, learning & development, education, finance, or related field.

• Have 4+ Years of prior relevant experience

• Proficiency with MS PowerPoint, Photoshop, Adobe, MS Word, and related programs.

• Ability to obtain gaming licensing in various regional jurisdictions, as necessary.

• Has a Master’s Degree in Business, education, organizational development, public policy, or related field - Preferred.

• Have 5+ Years of prior relevant experience in Management or leadership role within compliance, corporate training, responsible gaming, marketing, consulting, or related functions - Preferred.

• Familiarity with associated laws/regulations related to the gaming industry and responsible gaming - Preferred.

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more

• Free parking on and off shift

• Health & Income Protection benefits (for eligible employees)

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community