Executive Director Casino Marketing- Asia

MGM Resorts International; United States; On-site; USD 85,700 - 142,900; Full time

Benefits offered by this job

Wellness incentive programs

Employee dining room meals

Health & Income Protection benefits

Job summary

A leading entertainment company is seeking a Customer Development Executive responsible for generating visits and providing exceptional customer service in the casino environment. The ideal candidate will have significant experience in casino marketing, player development, and collaboration with multiple teams. Benefits include wellness programs and various discounts, with the position offering a pay range of $85,700 - $142,900 annually.

Qualifications

• Minimum five years of relevant experience in casino marketing.
• Minimum seven years of leadership experience in casino marketing preferred.
• Strong understanding of player development and property marketing strategies.

Responsibilities

• Generate incremental visits from casino customers.
• Authorize comps and allowances for customers.
• Drive business focusing on inactive customers.

Skills

Player development

Loyalty programs

Cross-functional team leadership

Customer engagement strategies

Job description

Overview

San Gabriel, California

The SHOW Comes Alive At MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

The Job

It is the responsibility of the Customer Development Executive to generate incremental visits from casino customers and provide excellent customer service. All duties are to be performed in accordance with MGM Resorts International policies, practices and procedures.

Responsibilities

• Determine and evaluate customers’ casino activity to provide corresponding incentives and use authorization to approve comps and allowances (room, food, beverage, events tickets, promo chips, free play, airfare, or discounts).
• Drive incremental business, with a focus on inactive customers and maintain customer base to support increasing the property’s customer development efforts.
• Authorize and grant amount of marker authorization limits to qualifying customers.
• Evolve a player development skillset by engaging new and inactive customers.
• Assist in critical business decisions regarding customer credit lines, allowances, and comps while managing customers to profitable levels.
• Work in conjunction with Casino Marketing, Marketing Executives and on-property personnel to assist and facilitate qualified in-house casino customers.
• Maintain highly confidential casino customer information by enforcing the privacy of all guests and limits requests for information about such guests in accordance with company policies.
• Attend special event functions to promote marketing efforts and greet customers.
• May attend quarterly Receivable Meetings to provide updates to the Corporate Finance group.
• Resolve customer disputes and complaints to the satisfaction of the customer and the company.
• Comply with Title 31 and attend all necessary training sessions.

Qualifications

• The ideal candidate has at least five years of relevant experience, with a minimum of seven years of leadership experience within the casino marketing industry preferred.
• They bring a strong understanding of player development, loyalty programs, and property marketing strategies.
• They have prior experience working in a comparable resort environment, demonstrating success in driving guest engagement and revenue growth through strategic marketing initiatives.
• They are skilled in leading cross-functional teams, fostering collaboration, and aligning marketing efforts with overall business objectives.

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally.
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room.
• Free parking on and off shift.
• Health & Income Protection benefits (for eligible employees).
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

View Job Description

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=11888

Pay Range

The pay range for this role is:

$85,700.00 - $142,900.00

This range represents a good faith estimate of the salary range that MGM reasonably expects to pay for the position upon hire. The actual salary offer will take into account a wide range of factors, including location.

This position is eligible to participate in the Company’s incentive plan.

Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.

Are you ready to JOIN THE SHOW? Apply today!