Resort Operations Manager - Excalibur

MGM Resorts International; United States; On-site; USD 60,000 - 95,000; Full time

Benefits offered by this job

Wellness programs

Discounts on perks

Free meals

Free parking

Health protection

Professional development

Job summary

MGM Resorts International in Las Vegas invites applications for a Front Desk leadership role. You will guide the Front Desk team, ensuring a seamless guest experience aligned with MGM’s standards and financial objectives.

Lead operations across Front Desk, Lobby, and Guest Services while implementing staffing, policies, and training. The ideal candidate brings leadership experience, a customer-focused mindset, and a passion for hospitality.

Qualifications

• Must be a minimum of 21 years of age.
• 2+ years of prior relevant experience in hotel/leadership roles.

Responsibilities

• Lead Front Desk and Guest Services teams toward MGM service standards.
• Oversee Front Desk operations, Lobby Experience, and Guest Services.
• Implement policies, procedures, training, and schedules for Front Office.
• Drive achievement of operational and financial goals.
• Recruit, hire, and mentor Front Office staff.
• Mentor and engage Front Office team through coaching and development.
• Enhance guest experiences in line with MGM Rewards Gold+ program.

Skills

Front Desk

Guest Services

Hotel Operations

Leadership

Job description

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

Provide support to the Senior Hotel Manager with direction and leadership for the property Front Desk team, consistent with the MGM brand. Responsible for leading the hotel management team in achieving their stated operational and financial goals including managing labor and overall financial performance. Owns the execution of functional strategy and the operational direction of the Front Desk. Ensure high customer satisfaction and an exceptional guest experience, in accordance with MGM Resorts service standards. All duties are performed in accordance with company policies and procedures.

THE DAY-TO-DAY:

• Works closely with the Senior Hotel Operations Manager to implement strategic Initiatives provided by Hotel Strategy CoE for hotel operations.

• Direct oversight to all Front Desk, Lobby Experience, and Guest Services operations.

• Assist in leading the implementation of policies, operating procedures, training programs, manuals, directives, work schedules, labor targets, rules and regulations for all Front Office operations.

• Responsible for achieving operational & financial goals.

• Interviews, selects, & hires all Front Office positions, including, but not limited to, Front Desk Clerks, Guest Services Specialists, and Hotel Operations Managers.

• Responsible for mentorship and driving employee engagement of the Front Office team, utilizing the tools provided through coaching, training, rewards, and development.

• Provides leadership and direction to maintain and improve the overall guest experience within Front Office operations, consistent with the company’s service standards.

• Focus on the strategies to positively impact the Guest Experience for the MGM Rewards Gold+ guest population.

• Participates with training, supervision, counseling and coaching of Front Office staff for the efficient operation of the department.

THE IDEAL CANDIDATE:

• Must be a minimum of 21 years of age required

• 2+ Years of Prior Relevant Experience required

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more

• Free meals in our employee dining room

• Free parking on and off shift

• Health & Income Protection benefits (for eligible employees)

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community