Senior Manager, Quality — Remote | Equity

Dearest Care; United States; Remote; USD 110,000 - 180,000; Full time

Benefits offered by this job

Remote work

High equity

Job summary

Dearest Care is seeking a Senior Manager of Quality to own measurement and management of care quality across the organization, partnering with Product and Tech to embed quality into workflows.

You will extract data, develop rubrics, and deliver reports, while coordinating with the Head of Clinical Operations to embed quality standards across hiring, onboarding, and SOPs. This is a distributed, remote role with equity prospects.

Qualifications

• Bachelor's degree or equivalent practical experience in analytical operations.
• 5+ years in consulting, healthcare quality operations, or ops analytics, including 2+ years owning a metric at the leadership level.
• Strong, hands-on analytical skills (SQL, BI tools like Metabase, and data modeling).
• Experience rigorously defining and defending metrics (numerators, denominators, exclusions, sources of truth).
• Prior experience building or running a documented performance management or QA process.
• Evidence of effective partnership with product or engineering to address operational issues at their root.
• Clear, concise writing skills – able to produce a one-page rubric with no adjectives.
• Working knowledge of HIPAA and patient data privacy standards.

Responsibilities

• Define Quality & Performance Standards across the org.
• Instrument, measure, and report on metrics across systems.
• Develop, document, and implement SOPs to standardize quality processes.
• Surface insights from data analytics to inform roadmaps.
• Run continuous quality monitoring and report findings with recommendations.
• Own coaching framework: rubrics, calibration, examples.

Skills

Bachelor's degree

5+ years healthcare quality ops

2+ years leadership metric ownership

SQL

BI tools (Metabase)

Data modeling

Metrics definition

QA process implementation

Product/Engineering partnership

Strong writing

HIPAA knowledge

Education

Bachelor's degree or equivalent

Tools

Metabase

Job description

Dearest Care is seeking a Senior Manager of Quality to own measurement and management of care quality across the organization, partnering with Product and Tech to embed quality into workflows.

You will extract data, develop rubrics, and deliver reports, while coordinating with the Head of Clinical Operations to embed quality standards across hiring, onboarding, and SOPs. This is a distributed, remote role with equity prospects.