Senior Quality Lead, Healthcare Ops — Remote

Gainwell Technologies; Northern (KY); Hybrid; USD 63,000 - 90,000; Full time

Job summary

Gainwell Technologies is seeking a Senior Quality Professional to strengthen quality, compliance, and operational performance across healthcare operations in a remote setting within the United States.

You will lead quality initiatives, monitor SLAs and KPIs, conduct investigations, and partner with stakeholders to identify risks and implement sustainable improvements. A strong background in healthcare quality, audits, and data analysis is required.

Qualifications

• 5+ years of professional experience in quality assurance, quality management, healthcare operations, regulatory or contract compliance, operational performance, auditing, or a related field.
• Experience monitoring and analyzing SLAs, KPIs, incidents, performance issues, corrective action plans, or other contractual and operational performance measures.
• Demonstrated experience with root cause analysis, quality investigations, audit support, risk identification, corrective actions, and continuous process improvement.
• Strong analytical, organizational, project-management, written and verbal communication skills, including experience preparing reports and presenting findings or recommendations to leadership and stakeholders.
• Experience in healthcare, health insurance, Medicaid/Medicare, government healthcare programs, or healthcare technology/services preferred; proficiency with Microsoft Office and reporting/tracking tools.

Responsibilities

• Lead and coordinate quality activities, including monitoring incidents, performance issues, SLAs, corrective actions, and quality improvement initiatives to ensure timely resolution and compliance with established requirements.
• Analyze quality and operational performance, conduct or support root cause investigations, identify trends and risks, and collaborate with stakeholders to develop sustainable corrective and preventive actions.
• Coordinate recurring quality reporting and deliverables, ensuring information is complete, accurate, timely, and appropriately communicated to leadership and key stakeholders.
• Support internal and external audits, contract compliance activities, performance monitoring, and quality reviews while maintaining accurate documentation and escalating risks or missed expectations when appropriate.
• Serve as a quality subject matter expert, mentor and coach team members, facilitate quality meetings, and partner with operational and senior leadership to advance continuous improvement and organizational performance.

Skills

Quality assurance

Quality management

Healthcare operations

Audit support

Root-cause analysis

KPIs & SLAs

Project management

MS Office

Tools

Microsoft Office

Reporting tools

Job description

Gainwell Technologies is seeking a Senior Quality Professional to strengthen quality, compliance, and operational performance across healthcare operations in a remote setting within the United States.

You will lead quality initiatives, monitor SLAs and KPIs, conduct investigations, and partner with stakeholders to identify risks and implement sustainable improvements. A strong background in healthcare quality, audits, and data analysis is required.