Senior Manager, Public Sector CS (Federal)

UiPath, Inc.; Washington (District of Columbia); Hybride; USD 150 000 - 230 000; Plein temps

Résumé du poste

UiPath, Inc. is seeking a Sr. Manager of Customer Success to lead and scale our CS and TAM operations across Federal Civilian accounts.

This high-impact role drives portfolio performance and serves as a strategic partner to Sales, Product and GTM teams. You will build teams, reduce risk, and deliver measurable outcomes for government customers. You will own portfolio health, guide adoption, forecast outcomes, and align CS strategies with broader initiatives while modeling accountability and an

Qualifications

• Experience with formal people management and team leadership.
• Authorized to work in the United States for this role.
• Proven track record in portfolio impact including renewals, saves, and adoption metrics.
• Experience with deal construction and commercial activity.
• Cross-functional influence across Sales, Product and GTM teams.
• Strong interpersonal, coaching and mentorship skills.
• Entrepreneurial mindset with execution capabilities.
• Clear, consistent communication style.
• Customer- and team-oriented approach with culture championing.

Responsabilités

• Own portfolio-level performance metrics including renewals, expansion, adoption, and health.
• Identify and reduce systematic risk across the customer lifecycle.
• Use data-driven forecasting and analysis to guide decisions.
• Tie customer adoption to measurable revenue impact and outcomes.
• Lead and coach marquee accounts as a player-coach.
• Partner with Sales, Product, and GTM teams on strategy and deals.
• Scale and develop high-performing CS and TAM teams.
• Establish operational standards and communicate with stakeholders.

Connaissances

People leadership

Portfolio management

Cross-functional collaboration

Renewals & adoption metrics

Strategic partnership

Mentorship & coaching

Communication

Ownership culture

Description du poste

UiPath, Inc. is seeking a Sr. Manager of Customer Success to lead and scale our CS and TAM operations across Federal Civilian accounts.

This high-impact role drives portfolio performance and serves as a strategic partner to Sales, Product and GTM teams. You will build teams, reduce risk, and deliver measurable outcomes for government customers. You will own portfolio health, guide adoption, forecast outcomes, and align CS strategies with broader initiatives while modeling accountability and an