Senior GovTech CSM: Drive Public Sector Transformation

OpenGov Inc.; Atlanta (GA); On-site; USD 105,000 - 120,000; Full time

Benefits offered by this job

Healthcare options

Flexible vacation policy

401(k) with company match

Paid parental leave

Wellness stipends

Professional development

Weekly catered lunches

Job summary

OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. As a Customer Success Manager III, you will own a dedicated portfolio of ~40 high-impact customers, serving as their primary long-term partner tasked with understanding their unique goals, challenges & workflows.

This is a senior-level role for a CSM who excels at navigating complex political landscapes, driving process transformation, and securing long-term retention through measurable business outcomes.

Qualifications

• 3–5 years in Customer Success or high-touch SaaS role.
• Proven ability to manage complex relationships and drive retention.
• Strategic thinker with strong executive communication.
• Hands-on with CRM and CS tools.

Responsibilities

• Strategic Portfolio Leadership: Own end-to-end success for ~40 customers and align platform with goals.
• Executive Advisory: Build relationships with Department Heads, City Managers, and Finance Directors.
• Change Management: Guide customers through process changes to drive adoption.
• Business Impact Reporting: Design executive reviews translating usage into ROI.
• Retention & Growth: Monitor health and identify expansion opportunities.
• Adoption & Value Consulting: Design programs to maximize OpenGov adoption.
• Cross-Functional Advocacy: Partner with Sales, Product, Support to resolve roadblocks.

Skills

SaaS experience

Relationship management

Executive communication

Strategic thinking

Travel readiness

Education

Bachelor’s degree in Business Administration, Public Administration, or related field

Tools

Salesforce

Gong

Gainsight

Job description

OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. As a Customer Success Manager III, you will own a dedicated portfolio of ~40 high-impact customers, serving as their primary long-term partner tasked with understanding their unique goals, challenges & workflows.

This is a senior-level role for a CSM who excels at navigating complex political landscapes, driving process transformation, and securing long-term retention through measurable business outcomes.