Federal Public Sector CSM - Automation & Value

UiPath, Inc.; Maryland; On-site; USD 95,000 - 135,000; Full time

Job summary

UiPath, Inc. is seeking a seasoned Customer Success Manager for federal/public sector accounts. You will own the post-sale adoption journey, guiding government customers to realize measurable automation value and renewal opportunities.

In this role, you’ll align strategy with delivery, work across stakeholders, and lead governance to ensure on-time, secure deployments within federal environments. Strong consultative skills are required.

Qualifications

• 3+ years of Federal/Public Sector or defense/INTEL experience.
• Proven track record in post-sale customer success and advisory roles.
• Strong program orchestration across milestones, risks, and teams.
• Ability to build trusted relationships with technical and executive stakeholders.
• Excellent communication translating technical concepts to business impact.
• Comfort operating in ambiguous, fast-moving federal environments.
• Delivery-minded approach to keep adoption plans on track.
• Adaptability to UiPath's evolving customer success model.

Responsibilities

• Own post-sale adoption strategy and customer roadmap for federal accounts.
• Drive measurable value by defining outcomes and tracking adoption gaps.
• Lead governance with regular status updates and executive reviews.
• Maintain account visibility on milestones, risks, and dependencies.
• Act as voice of the customer to internal UiPath teams.
• Coordinate end-to-end adoption delivery across internal/external teams.

Skills

Federal Experience

Consultative Background

Program Orchestration

Relationship Building

Communication Skills

Delivery Mindset

Adaptability

Job description

UiPath, Inc. is seeking a seasoned Customer Success Manager for federal/public sector accounts. You will own the post-sale adoption journey, guiding government customers to realize measurable automation value and renewal opportunities.

In this role, you’ll align strategy with delivery, work across stakeholders, and lead governance to ensure on-time, secure deployments within federal environments. Strong consultative skills are required.