Manager, Customer Success - Pub Sec

Openkrill; United States; Hybrid; USD 140,000 - 200,000; Full time

Job summary

UiPath is seeking a Sr. Manager of Customer Success to lead and scale our Customer Success Managers and Technical Account Managers for Federal Civilian accounts. You will own portfolio performance, reduce risk end-to-end, and build high-performing teams delivering measurable outcomes for strategic government customers.

You will partner across Sales, Product, and GTM, driving alignment of customer success with broader initiatives, and model an ownership culture with strong coaching and mentorship.

Qualifications

• Experience leading customer success teams in complex enterprise environments.
• Authorized to work in the United States for this role.
• Proven track record with renewals, expansions, and adoption metrics.

Responsibilities

• Own portfolio-level performance metrics including renewals, expansion, adoption, and customer health.
• Identify and reduce systemic risk across the customer lifecycle through data-driven analysis.
• Build and mentor high-performing Customer Success and Technical Account Manager teams.

Skills

People management

Portfolio leadership

Cross-functional collaboration

Data-driven decision making

Strategic thinking

Executive communication

Entrepreneurial mindset

Customer- and team-oriented

Job description

LIFE AT UIPATH

The people at UiPath believe in the transformative power of automation to change how the world works. We’re committed to creating category-leading enterprise software that unleashes that power.

To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking growth company. And people who care—about each other, about UiPath, and about our larger purpose.

Could that be you?

UiPath is seeking an exceptional Sr. Manager of Customer Success to lead and scale our Customer Success Managers and Technical Account Managers operations across the Federal Civilian accounts. This is a high-impact leadership role for someone who thrives on building teams, driving portfolio performance, and serving as a strategic partner across Sales, Product, and Go-To-Market organizations.

As a Sr. Manager of Customer Success, you will own portfolio performance, proactively reduce systematic risk end-to-end, and build high-performing teams that deliver measurable outcomes for our most strategic government customers. You'll drive operational rigor and discipline across delivery while modeling leadership presence and culture that demonstrates extreme ownership and execution.

What you’ll do at UiPath

Portfolio & Performance Leadership

• Own and drive portfolio-level performance metrics including renewals, expansion, adoption, and customer health
• Proactively identify and reduce systematic risk across the customer lifecycle
• Operate with data-driven rigor using forecasting, probabilities, and path-to-plan analysis
• Tie customer adoption directly to measurable revenue impact and business outcomes
• Player-Coach: will be responsible for owning success for marquee accounts

Strategic Partnership

• Serve as a strategic partner across Sales, Product, and Go-To-Market teams
• Build and maintain established cross-functional influence across the organization
• Collaborate on deal construction and commercial activity
• Drive alignment between customer success strategies and broader GTM initiatives

Team Leadership & Development

• Build and scale high-performing Customer Success and Technical Account Managers
• Provide strong interpersonal coaching and mentorship to team members
• Model unwavering accountability and ownership culture
• Establish and communicate "what good looks like" across the organization
• Champion customer- and team-oriented culture

Operational Excellence

• Drive operational rigor and discipline across service delivery
• Establish and maintain key operational standards for the business
• Transform individual execution into broader packaged plays and new standards
• Ensure consistent and articulate communication across all stakeholders

What you’ll bring to the team

Required Qualifications:

• Previous experience with formal people management and team leadership
• Candidates must be authorized to work in the United States for this role
• Proven track record in broad portfolio impact including renewals, saves, and adoption metrics
• Experience with deal construction and commercial activity
• Established cross-functional influence across Sales, Product, and GTM organizations
• Strong interpersonal, coaching, and mentorship skills
• Entrepreneurial mindset with tenacious execution capabilities
• Articulate and consistent communication style
• Customer- and team-oriented approach with ability to champion culture

Preferred Qualifications:

• Deep exposure to public sector business landscapes
• Understanding and usage of key industry solutions embedded in GTM strategy
• Established relationships across marquee accounts
• Examples of transforming individual execution into broader packaged plays or new organizational standards
• Demonstrated ability to identify and establish operational excellence benchmarks
• Experience operating in complex, highly technical renewal deal cycles

Many of our roles allow for flexibility in when and where work gets done. Depending on the needs of the business and the role, the number of hybrid, office-based, and remote workers will vary from team to team. Applications are assessed on a rolling basis and there is no fixed deadline for this requisition. The application window may change depending on the volume of applications received or may close immediately if a qualified candidate is selected.

We value a range of diverse backgrounds, experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, and expression, national origin, disability, neurodiversity, military and/or veteran status, or any other protected classes. Additionally, UiPath provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review these and other legal disclosures, visit our privacy policy https://www.uipath.com/legal/trust-and-security/privacy-policy.