Public Sector CSM: AI-Driven Impact & Flexible Office

Salesforce.com, inc.

Washington, Northern (District of Columbia, KY)

Hybrid

USD 123,000 - 186,000

Full time

2 days ago

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Job summary

Salesforce is seeking a Customer Success Manager - Core (Public Sector/Federal Civilian) to drive value for federal customers on the Signature Success Plan. The role acts as a trusted advisor, aligning business and technical goals, and coordinating deliverables across stakeholders.

The role emphasizes adoption of Tableau Cloud features, strong executive relationship management, and accountability for renewal, expansion, and customer success outcomes within public sector accounts.

Qualifications

3+ years of relevant industry expertise in Customer Success, Salesforce platform use, or related fields.

Responsibilities

Drive adoption of Tableau Cloud features with reps, agents, managers, supervisors, and ops teams.
Track usage metrics (opportunity updates, activity logging, forecast submissions, report usage, case resolution times, knowledge article usage, channel adoption, and CSAT scores).
Develop and maintain relationships at key stakeholder levels, including executive-level relationships within customer IT and business leadership.
Act as a trusted advisor by understanding the customer’s business model and applying proven solutions to their problems.
Conduct quarterly reviews of feature usage to drive adoption and ensure platform stability.
Identify and manage engagements with major incidents to protect revenue.