Senior Manager, ProServe Cloud Architects

Amazon Web Services (AWS); New York (NY); On-site; USD 221,000 - 299,000; Full time

Job summary

Amazon Web Services, Inc. is seeking a Senior Manager, Professional Services Cloud Architects (PCAM) to lead a NAMER-wide team of 8–10 ProServe Cloud Architects.

The role blends hands-on customer engagement with frontline people leadership, coaching PCAs through complex situations and driving outcomes. The position emphasizes people development, hiring, and ensuring high performance, while partnering across ProServe, AGS Sales, and Delivery teams to deliver seamless pre‑sales to delivery

Qualifications

• 8+ years of IT and/or Management Consulting, or 3+ years of people leadership experience.
• 7+ years of technology sales, or 3+ years of management experience.
• 10+ years of IT and/or Management Consulting Services, or 5+ years of senior leadership experience.
• Bachelor's degree in Computer Science, Math, or a related field.
• Knowledge of compliance and security standards across the enterprise IT landscape.
• Knowledge of infrastructure‑as‑a‑service (IaaS) cloud computing transition challenges.
• Experience with consulting practice leadership as manager of managers with team size 50+ and P&L responsibility.
• Experience with enterprise architecture including virtualization technologies and distributed architecture.

Responsibilities

• Directly manage a team of 8–10 PCAs, fostering technical excellence, customer obsession, and a collaborative team culture.
• Lead performance management, career development, goal setting, and regular 1:1 coaching.
• Drive hiring, onboarding, and retention to build and maintain a high-performing team.
• Identify and develop future leaders; ensure team certification compliance.
• Create an inclusive environment where PCAs can grow, take risks, and learn from ambiguity.
• Serve as a hands-on technical and strategic advisor alongside PCAs in complex customer engagements.
• Build trusted relationships with customers and partners, engaging at the executive level when needed.
• Act as an escalation point for technical and commercial challenges within the team's portfolio.
• Champion customer satisfaction (CSAT) improvements across all engagements.
• Partner closely with peer PCA Managers to share best practices, balance workloads, and maintain consistency across NAMER.
• Collaborate with the NAMER leadership team on regional strategy, coverage planning, and organizational initiatives.
• Work with ProServe Account Executives, Delivery Teams, and AGS Sales to ensure seamless pre‑sales to delivery handoffs.
• Foster knowledge sharing, reusable artifact creation, and community of practice participation.
• Drive Billable Bookings performance through team enablement, opportunity coaching, and strategic deal support.
• Optimize Engagement Margin (As Sold vs. As Delivered) through quality solution design and right‑sized scoping.
• Monitor deal velocity, reduce concessions, and identify cross‑sell/upsell opportunities.
• Champion AI adoption with customers and builders.
• Track and improve team KPIs: bookings, margin, CSAT, PCA development, and operational metrics.
• Drive improvements in Engagement Velocity Acceleration (EvA) and delivery readiness.
• Ensure team adherence to ProServe processes, tools, and quality standards.

Skills

People leadership

Customer engagement

Strategic advisory

Cross-functional collaboration

Executive relationship building

Education

Bachelor's degree in Computer Science, Math, or a related field

Job description

Amazon Web Services, Inc. is seeking a Senior Manager, Professional Services Cloud Architects (PCAM) to lead a NAMER-wide team of 8–10 ProServe Cloud Architects.

The role blends hands-on customer engagement with frontline people leadership, coaching PCAs through complex situations and driving outcomes. The position emphasizes people development, hiring, and ensuring high performance, while partnering across ProServe, AGS Sales, and Delivery teams to deliver seamless pre‑sales to delivery