Senior Manager, Process Improvement & Innovation

Alliant Insurance Services; United States; On-site; USD 110,000 - 140,000; Full time

Job summary

Alliant Insurance Services, Inc. is seeking a senior professional to drive continuous improvement across the organization. You will lead initiatives that streamline operations, boost efficiency, and enhance client satisfaction through disciplined process management.

Responsibilities include planning large-scale projects, partnering with IT and business operations, mentoring staff, and delivering measurable performance gains while ensuring compliance with applicable standards.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Seven (7) or more years related work experience.
• Must continue to meet Continuing Education requirements for renewal.
• Lean/Six-Sigma Belt(s) strongly
• Portfolio Management Professional (PMP)

Responsibilities

• Develop and lead a continuous improvement program that incorporates key business strategies and process improvement standards.
• Plan and lead large-scale, complex projects to deliver 'best in class service to internal and external stakeholders.
• Analyzes operational projects regarding internal business processes, day-to-day operation framework, and client deliverables to identify opportunities for improved workflow, and develop project scopes and objectives.
• Delivers process improvement by evaluating and monitoring ongoing methodologies, providing innovative solutions, and adjusting workflows to meet internal and external stakeholder needs.
• Evaluates, sources, and implements various tools and resources to enhance client experience and improve workflow.
• Partners with internal resources such as the IT and business operations teams to ensure project-related activities are executed in accordance with requirements, specifications, schedules, and budgets.
• Partners closely with senior management in the development and execution of business unit strategies.
• Tracks project performance, specifically to analyze the successful completion of short and long term goals.
• Completes post-mortem project evaluations to gauge overall success; identifies areas for improvement and incorporates enhancements into process.
• Collaborates effectively with all levels of the organization and communicates appropriately to key stakeholders.
• Fosters a culture of continuous process improvement across the organization.
• Engages with staff by motivating/mentoring, providing employee training and feedback, and creating an environment of collaboration and a sense of urgency to improve ways of working.
• Stays abreast of key external industry activities to ensure compliance within our processes and services.
• Complies with agency management system data standards and data integrity (enter and maintain complete and accurate information).
• Other duties as assigned.
• Perform all duties in accordance with all company policies and procedures, and all federal, state and local laws, wherein the Company operates.
• Perform other duties as assigned.

Skills

MS Office

Communication

Analytical skills

Time management

Planning & organization

Collaboration

Leadership

Education

Bachelor's degree or equivalent

7+ years related experience

Continuing Education requirements

Lean/Six-Sigma Belt

PMP

Job description

Alliant Insurance Services, Inc. is seeking a senior professional to drive continuous improvement across the organization. You will lead initiatives that streamline operations, boost efficiency, and enhance client satisfaction through disciplined process management.

Responsibilities include planning large-scale projects, partnering with IT and business operations, mentoring staff, and delivering measurable performance gains while ensuring compliance with applicable standards.