Senior Manager, Continuous Improvement

Alliant Insurance Services; United States; On-site; USD 110,000 - 140,000; Full time

Job summary

Alliant Insurance Services, Inc. is seeking a senior professional to drive continuous improvement across the organization. You will lead initiatives that streamline operations, boost efficiency, and enhance client satisfaction through disciplined process management.

Responsibilities include planning large-scale projects, partnering with IT and business operations, mentoring staff, and delivering measurable performance gains while ensuring compliance with applicable standards.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Seven (7) or more years related work experience.
• Must continue to meet Continuing Education requirements for renewal.
• Lean/Six-Sigma Belt(s) strongly
• Portfolio Management Professional (PMP)

Responsibilities

• Develop and lead a continuous improvement program that incorporates key business strategies and process improvement standards.
• Plan and lead large-scale, complex projects to deliver 'best in class service to internal and external stakeholders.
• Analyzes operational projects regarding internal business processes, day-to-day operation framework, and client deliverables to identify opportunities for improved workflow, and develop project scopes and objectives.
• Delivers process improvement by evaluating and monitoring ongoing methodologies, providing innovative solutions, and adjusting workflows to meet internal and external stakeholder needs.
• Evaluates, sources, and implements various tools and resources to enhance client experience and improve workflow.
• Partners with internal resources such as the IT and business operations teams to ensure project-related activities are executed in accordance with requirements, specifications, schedules, and budgets.
• Partners closely with senior management in the development and execution of business unit strategies.
• Tracks project performance, specifically to analyze the successful completion of short and long term goals.
• Completes post-mortem project evaluations to gauge overall success; identifies areas for improvement and incorporates enhancements into process.
• Collaborates effectively with all levels of the organization and communicates appropriately to key stakeholders.
• Fosters a culture of continuous process improvement across the organization.
• Engages with staff by motivating/mentoring, providing employee training and feedback, and creating an environment of collaboration and a sense of urgency to improve ways of working.
• Stays abreast of key external industry activities to ensure compliance within our processes and services.
• Complies with agency management system data standards and data integrity (enter and maintain complete and accurate information).
• Other duties as assigned.
• Perform all duties in accordance with all company policies and procedures, and all federal, state and local laws, wherein the Company operates.
• Perform other duties as assigned.

Skills

MS Office

Communication

Analytical skills

Time management

Planning & organization

Collaboration

Leadership

Education

Bachelor's degree or equivalent

7+ years related experience

Continuing Education requirements

Lean/Six-Sigma Belt

PMP

Job description

Alliant Insurance Services is one of the nation's largest and fastest-growing insurance brokerage and consulting firms. We operate through a network of specialized national platforms and local offices to offer our clients a comprehensive portfolio of solutions built on innovative thinking and personal service. Alliant is changing the way our clients approach risk management and benefits, so they can capitalize on new opportunities to grow and protect their organizations.

More information is available on the company's website at: www.alliant.com.

SUMMARY

Responsible for delivering increased efficiencies and innovation across the organization through ongoing and continuous process improvement efforts resulting in streamlined business operations and greater client satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for the development and leadership of a continuous improvement program that incorporates key business strategies and process improvement standards.
• Strategizes, plans, and leads large-scale, complex projects to deliver 'best in class service to internal and external stakeholders.
• Analyzes operational projects regarding internal business processes, day-to-day operation framework, and client deliverables to identify opportunities for improved workflow, and develop project scopes and objectives.
• Delivers process improvement by evaluating and monitoring ongoing methodologies, providing innovative solutions, and adjusting workflows to meet internal and external stakeholder needs.
• Evaluates, sources, and implements various tools and resources to enhance client experience and improve workflow.
• Partners with internal resources such as the IT and business operations teams to ensure project-related activities are executed in accordance with requirements, specifications, schedules, and budgets.
• Partners closely with senior management in the development and execution of business unit strategies.
• Tracks project performance, specifically to analyze the successful completion of short and long term goals.
• Completes post-mortem project evaluations to gauge overall success; identifies areas for improvement and incorporates enhancements into process.
• Collaborates effectively with all levels of the organization and communicates appropriately to key stakeholders.
• Fosters a culture of continuous process improvement across the organization.
• Engages with staff by motivating/mentoring, providing employee training and feedback, and creating an environment of collaboration and a sense of urgency to improve ways of working.
• Stays abreast of key external industry activities to ensure compliance within our processes and services.
• Complies with agency management system data standards and data integrity (enter and maintain complete and accurate information).
• Other duties as assigned.
• Perform all duties in accordance with all company policies and procedures, and all federal, state and local laws, wherein the Company operates.
• Perform other duties as assigned.

QUALIFICATIONS

EDUCATION/EXPERIENCE

• Bachelor's Degree or equivalent combination of education and experience
• Seven (7) or more years related work experience
• Must continue to meet Continuing Education requirements for renewal
• Lean/Six-Sigma Belt(s) strongly
• Portfolio Management Professional (PMP)

SKILLS

• Proficient in Microsoft Office products
• Excellent verbal and written communication skills
• Excellent analytical, problem solving, and time management skills
• Excellent planning, organizational, and prioritization skills
• Ability to collaborate well with internal and external stakeholders
• Ability to lead a team and foster teamwork

We are proud to provide comprehensive, high quality employee programs to meet employees' needs now and in the future, including a very competitive financial package. We encourage you to explore what we have to offer.

Alliant Insurance Services, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on their qualifications and ability without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, sexual orientation, and gender identity), national origin, ancestry, physical or mental disability, medical condition, marital status, age, genetic information, or status as a protected veteran, in accordance with applicable federal, state, and local laws, including California law.

Applicants are protected under Federal law from discrimination. If you need an accommodation to complete the application process or would like to review these materials in an alternative format, please reach out to [e-mail]

For more information on Alliant Insurance Service's benefits, please visit www.alliant.com/about/careers/benefits