Senior Manager - Procedure Scheduling, FGP Operations

NYU Langone Health; New York (NY); On-site; USD 101,000 - 175,000; Full time

Job summary

NYU Langone Health is seeking a Senior Manager, Procedure Scheduling to oversee one or more teams of schedulers and lead projects across specialties. You will ensure efficient, accurate scheduling aligned with FGP objectives and promote excellent patient service.

The role partners with the FGP Patient Access Center and physician offices to centralize workflows, monitor metrics in Epic, and drive performance improvements while expanding scope as needed.

Qualifications

• Bachelor's degree plus 7 years minimum experience in health care operations.
• Ability to manage and grow a team to support the organization's goal of improving patient access.
• Excellent interpersonal, analytical and problem-solving skills.
• Strong customer service orientation, written and verbal communication skills.

Responsibilities

• Develops relationships and works in partnership with key FGP stakeholders to standardize FGP procedure scheduling by specialty, location or other.
• Manages institutional procedure scheduling initiatives from a quality, training, and staffing perspective.
• Manages and reviews the teams workload, productivity, timeliness of outreach to patients who need procedures and provides feedback to physician lead when changes to the physician workflow are required.
• Ensures workflows, for example, adding on urgent cases, reflect input from physician lead(s) and peri-op. Identifies improvements that can be made to workflows, as well as operational inefficiencies; recommends solutions, and may lead implementation.
• Tracks all relevant metrics to see that procedures/cases are scheduled timely in Epic, in accordance with departmental requirements, provider availability, and resource capacity.
• Works to prevent and reduce patient cancellations by making sure pre-procedure workflows are in place, including timely insurance authorization, med clearance, and other as defined.
• Collaborates with the FGP, physician practices, patient access centers, procedural areas, CBO, and MCIT to align scheduling processes and operational needs.
• Monitors and manages productivity data, call volume and handling data, service level performance and other key call queue and performance measures, to plan and manage staffing needs.
• Supervises staff, including hiring, onboarding, training, coaching, and performance management. Makes sure the team is educated and trained on specialties and procedures expected to schedule. Creates training materials as needed.
• Supports optimization of provider templates, ensuring procedural space is used efficiently.
• Ensures compliance with organizational policies, scheduling protocols, and documentation standards.
• Oversees and manages procedure scheduling teams ensuring that procedures are scheduled efficiently, and that our patients receive the best patient experience and timely access to care.
• Performs other duties as assigned.

Education

Bachelor's degree

Job description

NYU Langone Health is seeking a Senior Manager, Procedure Scheduling to oversee one or more teams of schedulers and lead projects across specialties. You will ensure efficient, accurate scheduling aligned with FGP objectives and promote excellent patient service.

The role partners with the FGP Patient Access Center and physician offices to centralize workflows, monitor metrics in Epic, and drive performance improvements while expanding scope as needed.