Senior Manager, Partner Success — Remote Leadership

Independence Pet Group; Massachusetts; Hybrid; USD 130,000 - 190,000; Full time

Benefits offered by this job

Health insurance

Parental leave

Wellness day off

Pet friendly office environment

Commuter benefits

Group pet insurance

Job summary

Clarus seeks a Sr. Manager – Customer Success to own a strategic partner function, drive adoption, retention, and growth across a portfolio, and lead a high-impact team. The role may be remote or hybrid with possible on-site collaboration in major US cities.

The candidate will shape scalable partner success programs, leverage CRM insights, and work across Product, Engineering, Marketing, and Sales to optimize outcomes.

Qualifications

• Experience in partner success, technology accounts, or strategic partnerships in SaaS or tech.
• Ability to lead through ambiguity and drive cross-functional initiatives.
• Excellent executive communication and ability to influence varied audiences.

Responsibilities

• Lead strategic partner engagements with high-value partners and translate goals into success plans.
• Advise on Clarus technology use cases, integrations, analytics, and data-driven workflows.
• Own portfolio health using CRM signals and performance data to guide interventions.
• Coordinate with Product, Engineering, Marketing, and Sales to align priorities and GTM.
• Develop and evolve the partner success operating model, playbooks, and metrics.
• Coach and grow Partner Success team members and define KPIs and capabilities.
• Create executive-ready QBR materials and partner narratives with Marketing and Sales.
• Leverage AI tools to analyze trends and generate scalable enablement content.
• Communicate partner themes to senior stakeholders to inform product readiness.

Skills

Partner success

Technical account management

Channel enablement

Strategic account management

Education

College degree

Tools

CRM platforms

Data analytics tools

Job description

Clarus seeks a Sr. Manager – Customer Success to own a strategic partner function, drive adoption, retention, and growth across a portfolio, and lead a high-impact team. The role may be remote or hybrid with possible on-site collaboration in major US cities.

The candidate will shape scalable partner success programs, leverage CRM insights, and work across Product, Engineering, Marketing, and Sales to optimize outcomes.