Remote Senior Customer Success Lead — Strategic Partner

Alpine SG; Las Vegas (NV); Remote; USD 75.000 - 125.000; Vollzeit

Benefits dieser Stelle

Comprehensive health care

Remote-life stipends

401(k) with company match

Zusammenfassung

Bitfocus is seeking a Customer Success Manager to lead a small team, cultivate strategic relationships with key accounts, and own the customer lifecycle from onboarding through renewals. You will partner with Growth, Product, and Professional Services to drive retention and expansion, while ensuring data hygiene in HubSpot and building homelessness-response domain expertise.

The role is fully remote, with opportunities to grow within the Customer Success track and advance the team's impact

Qualifikationen

• 2–3 years managing and developing a team, including performance management and coaching.
• 2–3 years in a customer success, account management, or client services role in a SaaS environment, including ownership of lifecycle touchpoints like onboarding, renewals, and escalations.
• A partner mindset with focus on strategic relationships and trust.
• Data fluency: using account health data to drive decisions and prioritise outreach.

Aufgaben

• Lead a team of three; own workload distribution and day-to-day performance.
• Coach and develop your team through regular feedback and professional development.
• Build strategic customer relationships as a senior point of contact for key accounts.
• Own the customer lifecycle from onboarding to escalations.
• Monitor account health data to catch churn risk early and prioritize attention.
• Collaborate with Growth to identify upsell opportunities within existing accounts.
• Maintain data hygiene standards in HubSpot for trusted reporting.
• Represent Customer Success in planning with Growth, Product, and Professional Services.
• Develop subject-matter expertise in Clarity and homelessness response; share externally when assigned.

Kenntnisse

People management

Customer success

Partner mindset

Data fluency

Cross-functional collaboration

Independent judgment

Jobbeschreibung

Bitfocus is seeking a Customer Success Manager to lead a small team, cultivate strategic relationships with key accounts, and own the customer lifecycle from onboarding through renewals. You will partner with Growth, Product, and Professional Services to drive retention and expansion, while ensuring data hygiene in HubSpot and building homelessness-response domain expertise.

The role is fully remote, with opportunities to grow within the Customer Success track and advance the team's impact