Senior Office Services Operations Leader

RR Donnelley

New York (NY)

On-site

USD 100,000 - 104,000

Full time

7 days ago

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Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

401(k) with company match

Life insurance

Disability insurance

Parental leave

Tuition assistance

Employer/partner discounts

Paid time off

Job summary

RR Donnelley in New York is seeking a Sr. Manager – Office Services Operations to lead a large onsite services operation for law firm clients. You will direct a team, manage service delivery, and drive revenue and cost optimization.

The role requires a Bachelor’s degree and 6–8+ years of leadership experience, plus CRM, analytics, and enterprise workflow expertise. The position offers a USD 100,000–104,000 yearly salary with bonus potential and comprehensive benefits.

Qualifications

Bachelor's degree required.
8+ years of leadership/management experience; graduate degree for 6+ years.
Ability to adapt messaging for Sr leaders, clients, and internal teams.
Strong presenting and influencing skills.
Solid understanding of CRM, data analytics, and enterprise workflows.

Responsibilities

Lead the department’s strategic direction and service delivery.
Manage a team of managers and staff across Print, Mail, Digital, Reception, and Compliance.
Drive revenue growth, cost control, and continuous improvement initiatives.
Oversee budget development and performance reviews.
Coordinate cross-functional collaboration with clients and stakeholders.