Senior Manager, Online Community – Higher Logic Platform Owner

asce; Reston (VA); Hybrid; USD 110,000 - 120,000; Full time

Job summary

The American Society of Civil Engineers (ASCE) seeks a senior Online Community Manager to lead growth, engagement, and optimization of ASCE's Higher Logic-powered communities. You will set strategy, oversee administration, and collaborate with membership, communications, and chapters to deliver greater member value.

The role emphasizes analytics, governance, and delivering vibrant digital experiences for engineers and volunteers.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 5+ years of experience managing online communities, member engagement programs, or digital networks.
• Hands-on experience administering Higher Logic Thrive or a comparable online community platform.
• Strong understanding of community management, moderation practices, and digital engagement strategies.
• Experience using analytics and reporting tools to measure adoption, participation, and engagement.
• Excellent communication, writing, organizational, and relationship-building skills.
• Strong project management capabilities with the ability to manage multiple priorities and stakeholders.
• Experience working with associations, nonprofits, or volunteer-driven organizations is preferred.

Responsibilities

• Develop and execute online community strategies that increase participation, engagement, and member value.
• Manage discussions, community groups, resource libraries, permissions, moderation settings, notifications, and member access.
• Create engagement campaigns, discussion prompts, announcements, and community resources.
• Moderate community conversations and ensure adherence to community standards and governance practices.
• Identify and support community champions, volunteers, ambassadors, and power users.
• Monitor participation trends and engagement metrics, using analytics to drive continuous improvement.
• Administer the Higher Logic platform, including community configurations, libraries, user roles, permissions, and communication tools.
• Serve as ASCE's primary liaison with Higher Logic support and coordinate platform enhancements, issue resolution, and user support.
• Partner with membership, communications, marketing, chapters, committees, and event teams to support organizational initiatives and member engagement goals.

Skills

Online communities

Member engagement

Analytics & reporting

Communication/writing

Project management

Higher Logic Thrive

Relationship building

Education

Bachelor's degree or equivalent

Tools

Higher Logic Thrive

Job description

Are you passionate about building vibrant online communities that connect professionals, volunteers, and members? The American Society of Civil Engineers (ASCE) is seeking an experienced and strategic senior manager to lead the growth, engagement, and optimization of our Higher Logic-powered online community ecosystem.

What You'll Do

As Online Community Manager, you'll serve as the strategic leader and primary administrator of ASCE's online communities, driving member engagement and ensuring a valuable, welcoming, and dynamic digital experience. You will:

• Develop and execute online community strategies that increase participation, engagement, and member value.
• Manage discussions, community groups, resource libraries, permissions, moderation settings, notifications, and member access.
• Create engagement campaigns, discussion prompts, announcements, and community resources.
• Moderate community conversations and ensure adherence to community standards and governance practices.
• Identify and support community champions, volunteers, ambassadors, and power users.
• Monitor participation trends and engagement metrics, using analytics to drive continuous improvement.
• Administer the Higher Logic platform, including community configurations, libraries, user roles, permissions, and communication tools.
• Serve as ASCE's primary liaison with Higher Logic support and coordinate platform enhancements, issue resolution, and user support.
• Partner with membership, communications, marketing, chapters, committees, and event teams to support organizational initiatives and member engagement goals.

What You Bring

• Bachelor's degree or equivalent combination of education and experience.
• 5+ years of experience managing online communities, member engagement programs, professional networks, or digital communities.
• Hands-on experience administering Higher Logic Thrive or a comparable online community platform.
• Strong understanding of community management, moderation practices, digital engagement strategies, and content development.
• Experience using analytics and reporting tools to measure adoption, participation, and engagement.
• Excellent communication, writing, organizational, and relationship-building skills.
• Strong project management capabilities with the ability to manage multiple priorities and stakeholders.
• Experience working with associations, nonprofits, professional societies, or volunteer-driven organizations is preferred.

Workplace: Hybrid, Remote, In-office (Reston, VA)

This position may be structured as hybrid, remote, or in-office depending on organizational needs. We employ in the following states: CO, DC, FL, GA, ID, KY, MA, MD, NC, NM, NV, PA, SC, TX, UT, VA, WI, & WV.

Why ASCE?

The American Society of Civil Engineers (ASCE) is a global nonprofit professional membership association dedicated to the advancement of the civil engineering profession in order to serve the public good. To accomplish ASCE's mission, ASCE staff works together as a team, based on a foundation of trust, striving for individual and organizational excellence. To achieve our shared goals, we maintain a relentless focus on members and a commitment to continuously grow and improve individually and collectively.

At ASCE, you'll join a mission-driven organization dedicated to advancing the civil engineering profession and improving quality of life through infrastructure excellence. You'll have the opportunity to build meaningful connections among members, volunteers, and industry leaders while shaping the future of ASCE's digital engagement strategy. You'll work in a collaborative environment that values innovation, service, and professional growth.

For consideration, submissions of interest must contain a resume and cover letter.

We offer a competitive salary with anticipated range from $110-120K per year with comprehensive benefits including medical, dental, vision, life, disability, legal, and pet insurance, 12 paid holidays, 18 days PTO, corporate ASAE membership, and tuition reimbursement.