Senior Online Community Director (Remote)

American Society of Civil Engineers; Reston (VA); Hybrid; USD 110,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental

Vision

Life insurance

Disability

Legal insurance

Pet insurance

Paid holidays

Paid time off

ASAE membership

Tuition reimbursement

Job summary

American Society of Civil Engineers seeks an experienced Online Community Manager to lead the growth, engagement, and optimization of our Higher Logic-powered online communities. You will act as the strategic leader and primary administrator, driving member value and a welcoming digital experience.

You will develop and execute community strategies, manage discussions and resources, and collaborate with cross-functional teams to advance ASCE's engagement goals across hybrid/remote/in-office

Qualifications

• 5+ years of experience managing online communities, member engagement programs, or digital networks.
• Hands-on experience administering Higher Logic Thrive or comparable online community platform.
• Strong understanding of community management, engagement strategies, and content development.
• Experience using analytics and reporting tools to measure adoption, participation, and engagement.

Responsibilities

• Lead online community strategy to increase participation and member value.
• Administer discussions, groups, resources, permissions, moderation, notifications, and access.
• Create engagement campaigns, prompts, announcements, and resources.
• Moderate conversations and enforce community standards and governance.
• Identify and support community champions and power users.
• Monitor engagement metrics and drive continuous improvement with analytics.
• Coordinate with Higher Logic support for platform enhancements and issue resolution.
• Partner with membership, communications, marketing, chapters, committees, and events to support engagement goals.

Skills

Online community management

Member engagement

Analytics

Content development

Communication

Project management

Relationship building

Higher Logic Thrive

Education

Bachelor's degree

Tools

Higher Logic Thrive

Job description

American Society of Civil Engineers seeks an experienced Online Community Manager to lead the growth, engagement, and optimization of our Higher Logic-powered online communities. You will act as the strategic leader and primary administrator, driving member value and a welcoming digital experience.

You will develop and execute community strategies, manage discussions and resources, and collaborate with cross-functional teams to advance ASCE's engagement goals across hybrid/remote/in-office