Senior Manager, Online Community – Higher Logic Platform Owner

American Society of Civil Engineers; Reston (VA); Hybrid; USD 110,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental

Vision

Life insurance

Disability

Legal insurance

Pet insurance

Paid holidays

Paid time off

ASAE membership

Tuition reimbursement

Job summary

American Society of Civil Engineers seeks an experienced Online Community Manager to lead the growth, engagement, and optimization of our Higher Logic-powered online communities. You will act as the strategic leader and primary administrator, driving member value and a welcoming digital experience.

You will develop and execute community strategies, manage discussions and resources, and collaborate with cross-functional teams to advance ASCE's engagement goals across hybrid/remote/in-office

Qualifications

• 5+ years of experience managing online communities, member engagement programs, or digital networks.
• Hands-on experience administering Higher Logic Thrive or comparable online community platform.
• Strong understanding of community management, engagement strategies, and content development.
• Experience using analytics and reporting tools to measure adoption, participation, and engagement.

Responsibilities

• Lead online community strategy to increase participation and member value.
• Administer discussions, groups, resources, permissions, moderation, notifications, and access.
• Create engagement campaigns, prompts, announcements, and resources.
• Moderate conversations and enforce community standards and governance.
• Identify and support community champions and power users.
• Monitor engagement metrics and drive continuous improvement with analytics.
• Coordinate with Higher Logic support for platform enhancements and issue resolution.
• Partner with membership, communications, marketing, chapters, committees, and events to support engagement goals.

Skills

Online community management

Member engagement

Analytics

Content development

Communication

Project management

Relationship building

Higher Logic Thrive

Education

Bachelor's degree

Tools

Higher Logic Thrive

Job description

Are you passionate about building vibrant online communities that connect professionals, volunteers, and members? The American Society of Civil Engineers (ASCE) is seeking an experienced and strategic senior manager to lead the growth, engagement, and optimization of our Higher Logic-powered online community ecosystem.

What You'll Do

As Online Community Manager, you'll serve as the strategic leader and primary administrator of ASCE's online communities, driving member engagement and ensuring a valuable, welcoming, and dynamic digital experience. You will:

• Develop and execute online community strategies that increase participation, engagement, and member value.
• Manage discussions, community groups, resource libraries, permissions, moderation settings, notifications, and member access.
• Create engagement campaigns, discussion prompts, announcements, and community resources.
• Moderate community conversations and ensure adherence to community standards and governance practices.
• Identify and support community champions, volunteers, ambassadors, and power users.
• Monitor participation trends and engagement metrics, using analytics to drive continuous improvement.
• Administer the Higher Logic platform, including community configurations, libraries, user roles, permissions, and communication tools.
• Serve as ASCE's primary liaison with Higher Logic support and coordinate platform enhancements, issue resolution, and user support.
• Partner with membership, communications, marketing, chapters, committees, and event teams to support organizational initiatives and member engagement goals.

What You Bring

• Bachelor's degree or equivalent combination of education and experience.
• 5+ years of experience managing online communities, member engagement programs, professional networks, or digital communities.
• Hands-on experience administering Higher Logic Thrive or a comparable online community platform.
• Strong understanding of community management, moderation practices, digital engagement strategies, and content development.
• Experience using analytics and reporting tools to measure adoption, participation, and engagement.
• Excellent communication, writing, organizational, and relationship-building skills.
• Strong project management capabilities with the ability to manage multiple priorities and stakeholders.
• Experience working with associations, nonprofits, professional societies, or volunteer-driven organizations is preferred.

Workplace: Hybrid, Remote, In-office (Reston, VA)

This position may be structured as hybrid, remote, or in-office depending on organizational needs. We employ in the following states: CO, DC, FL, GA, ID, KY, MA, MD, NC, NM, NV, PA, SC, TX, UT, VA, WI, & WV.

Why ASCE?

The American Society of Civil Engineers (ASCE) is a global nonprofit professional membership association dedicated to the advancement of the civil engineering profession in order to serve the public good. To accomplish ASCE's mission, ASCE staff works together as a team, based on a foundation of trust, striving for individual and organizational excellence. To achieve our shared goals, we maintain a relentless focus on members and a commitment to continuously grow and improve individually and collectively.

At ASCE, you'll join a mission-driven organization dedicated to advancing the civil engineering profession and improving quality of life through infrastructure excellence. You'll have the opportunity to build meaningful connections among members, volunteers, and industry leaders while shaping the future of ASCE's digital engagement strategy. You'll work in a collaborative environment that values innovation, service, and professional growth.

We offer a competitive salary with anticipated range from $110-120K per year with comprehensive benefits including medical, dental, vision, life, disability, legal, and pet insurance, 12 paid holidays, 18 days PTO, corporate ASAE membership, and tuition reimbursement.