Senior Manager, Omnichannel Marketing and Customer Experience

Chipton-Ross, Inc.; Deerfield (IL); Hybrid; USD 140,000 - 180,000; Full time

Job summary

Chipton-Ross, Inc. in Deerfield, IL is seeking a Senior Manager, Omnichannel Marketing and Customer Experience for a hybrid contract role. You will shape and execute integrated marketing strategies, drive brand growth, and align cross-functional teams.

The role reports to the Global Strategic Marketing Omnichannel Lead and requires 10+ years in senior marketing with CX focus, strong communication with executives, and experience leading CX pilots and KPI tracking.

Qualifications

• 10+ years in senior marketing with omnichannel CX focus.
• Proven ability to scale global brands and lead integrated marketing systems.
• Strong strategic, analytical, and project management skills.
• Experience using Monday.com.

Responsibilities

• Serve as strategic partner to Global Strategic Marketing Omnichannel Lead and manage priorities.
• Lead development and execution of omnichannel initiatives, including CX pilot programs.
• Execute omnichannel marketing priorities and campaigns with global teams and external partners.
• Act as a key contact for internal/external stakeholders on omnichannel initiatives, especially CX.
• Track KPIs and milestones using project management platforms.
• Develop executive communications and updates for senior leadership.

Skills

Omnichannel Strategy

CX Leadership

Cross-functional Leadership

Project Management

Executive Communication

Data Analysis

Stakeholder Influence

Education

Bachelor’s degree in Mass Communication/Media Studies or related field

Tools

Monday.com

Maestro

Job description

Chipton-Ross is seeking a Senior Manager, Omnichannel Marketing and Customer Experience for a hybrid contract opportunity in Deerfield, IL

BASIC QUALIFICATIONS (REQUIRED SKILLS/EXPERIENCE)

• 10+ years in senior marketing, brand leadership, or commercial operations, with a focus on omnichannel strategy and customer experience (CX).
• Demonstrated success scaling global brands, launching new categories, and leading integrated marketing systems in fast-paced, matrixed organizations.
• Strong strategic, analytical, and project management skills.
• Adaptable to using project management platforms such as Monday.com.
• Exceptional communication and interpersonal skills with proven ability to influence without authority.
• Experience uniting creative, sales, product, and operations teams around a clear point of view.
• Omnichannel Strategy & Customer Experience (CX): Proven ability to design and scale integrated marketing systems with a focus on frictionless customer experiences.
• Strategic Leadership: Expertise in long-term planning, data analysis, and translating insights into actionable strategies that drive business growth.
• Executive Communication: Exceptional written and verbal communication skills, able to craft compelling narratives for executive audiences and other stakeholders.
• Relationship Building: Strong interpersonal skills, quickly establishing credibility and fostering collaboration across all levels and geographies.
• Operational Excellence: Advanced project management and organizational skills, focused on efficiency, accountability, and results.

POSITION RESPONSIBILITIES

The Senior Manager, Omnichannel Marketing and Customer Experience (CX), will play a pivotal role in shaping and executing integrated marketing strategies, driving brand growth, and aligning cross-functional teams. The position will report to the Global Strategic Marketing Omnichannel Lead.

Key Responsibilities

• Serve as a strategic partner to the Global Strategic Marketing Omnichannel Lead, managing priorities and ensuring alignment with business goals.
• Lead the development and execution of omnichannel marketing initiatives, including coordinating cross-functional Customer Experience (CX) pilot programs.
• Execute omnichannel marketing strategic priorities and campaigns as defined by inbound Briefs from marketing teams around the world in collaboration with Vantive internal teams (e.g. IT, Privacy, Legal, Regulatory, Communications, etc. In collaboration with Global Strategic Marketing) and external agency partners.
• Act as a key point of contact for internal and external stakeholders on omnichannel marketing initiatives, specifically Customer Experience (CX).
• Track progress against marketing KPIs and milestones using project management platforms (e.g. Monday.com, Maestro).
• Develop and refine executive communications, presentations, and updates for senior leadership.

REQUIRED EDUCATION

• Accredited Bachelor’s degree in Mass Communication/Media Studies or related field.

WORK HOURS

• Full time HYB