Sr. Manager Omnichannel Marketing and CX

The Carrera Agency, Inc.; Deerfield (IL); Hybrid; USD 5,373,000 - 8,954,000; Part time

Job summary

The Carrera Agency, Inc. is seeking an experienced Sr Manager for Omnichannel Marketing and Customer Experience (CX).

This hybrid role in Deerfield, IL partners with the Global Strategic Marketing Omnichannel Lead to design and execute integrated marketing systems that deliver frictionless customer experiences. You will lead omnichannel initiatives, coordinate CX pilot programs, and translate insights into strategic actions.

Qualifications

• 10+ years in senior marketing, brand leadership, or commercial ops with omnichannel CX focus.
• Proven success scaling global brands and leading integrated marketing systems.
• Strong strategic, analytical, and PM skills.

Responsibilities

• Serve as a strategic partner to Global Strategic Marketing Omnichannel Lead.
• Lead development and execution of omnichannel marketing initiatives and CX pilots.
• Coordinate cross-functional teams (IT, Privacy, Legal, Regulatory, Communications).
• Act as a key contact for stakeholders on omnichannel marketing initiatives (CX).
• Track progress against KPIs using PM platforms (e.g. Monday.com, Maestro).
• Develop executive communications, presentations, and updates for senior leadership.

Skills

Omnichannel Strategy

CX Leadership

Executive Communications

Relationship Building

Operational Excellence

Education

Bachelor's degree in Mass Communication/Media Studies or related field

Tools

Monday.com

Maestro

Job description

Sr Manager, customer service, marketing, omni-channel, PM tools, Customer Experience (CX)

Reference #

Job-11898

Job Description

We are seeking an experienced Sr. Manager, Omnichannel Marketing and Customer Experience (CX), who will play a pivotal role in shaping and executing integrated marketing strategies, driving brand growth, and aligning cross-functional teams. This role is ideal for a marketing leader with deep experience in omnichannel strategy, customer experience, and marketing execution.

Overview

• Duration: 5 month contract
• Location: Hybrid with 2-3 days onsite in Deerfield, IL
• Compensation: Hourly Rate up to $65/hr W2 plus benefits

Core Skills

• Omnichannel Strategy & Customer Experience (CX): Proven ability to design and scale integrated marketing systems with a focus on frictionless customer experiences.
• Strategic Leadership: Expertise in long-term planning, data analysis, and translating insights into actionable strategies that drive business growth.
• Executive Communication: Exceptional written and verbal communication skills, able to craft compelling narratives for executive audiences and other stakeholders
• Relationship Building: Strong interpersonal skills, quickly establishing credibility and fostering collaboration across all levels and geographies.
• Operational Excellence: Advanced project management and organizational skills, focused on efficiency, accountability, and results.

Key Responsibilities

• Serve as a strategic partner to the Global Strategic Marketing Omnichannel Lead, managing priorities and ensuring alignment with business goals.
• Lead the development and execution of omnichannel marketing initiatives, including coordinating cross-functional Customer Experience (CX) pilot programs.
• Execute omnichannel marketing strategic priorities and campaigns as defined by inbound Briefs from marketing teams around the world in collaboration with Vantive internal teams (e.g. IT, Privacy, Legal, Regulatory, Communications, etc. In collaboration with Global Strategic Marketing) and external agency partners.
• Act as a key point of contact for internal and external stakeholders on omnichannel marketing initiatives, specifically Customer Experience (CX).
• Track progress against marketing KPIs and milestones using project management platforms (e.g. Monday.com, Maestro).
• Develop and refine executive communications, presentations, and updates for senior leadership.

Qualifications

• 10+ years in senior marketing, brand leadership, or commercial operations, with a focus on omnichannel strategy and customer experience (CX).
• Demonstrated success scaling global brands, launching new categories, and leading integrated marketing systems in fast-paced, matrixed organizations.
• Strong strategic, analytical, and project management skills.
• Adaptable to using project management platforms such as Monday.com.
• Exceptional communication and interpersonal skills with proven ability to influence without authority.
• Experience uniting creative, sales, product, and operations teams around a clear point of view.
• Bachelor’s degree in Mass Communication/Media Studies or related field.