Senior Manager of Operations

Soni; Austin (TX); On-site; USD 110,000 - 170,000; Full time

Job summary

Soni is seeking a Senior Operations Manager to lead non-clinical, day-to-day operations across multiple healthcare facilities in Austin, TX. The role emphasizes consistency in workflows, policy adherence, and operational standards, acting as the escalation point for complex issues.

Responsibilities include supervising site-level administrative teams, maintaining regulatory alignment, and driving process improvements through SOP updates and KPI tracking.

Qualifications

• Experience: 3+ years in healthcare operations, healthcare administration, or facility operations management within a fast-paced, multi-site environment.
• Project & Team Leadership: Demonstrated ability to manage multi-location administrative teams, oversee cross-functional operational projects, and balance competing priorities.
• Education & Skills: Bachelor's degree in Healthcare Administration, Business Administration, or a related field; proficiency in Microsoft Office; strong analytical, organizational, and communication capabilities.

Responsibilities

• Oversee multi-site operations across locations; enforce standard workflows and policies; escalation point for site-level issues; track KPIs and analyze performance trends; assist with new facility launches.
• Maintain alignment with internal policies and healthcare regulations; support audit preparation, vendor contract tracking, and administrative reporting for leadership.
• Identify workflow bottlenecks and implement scalable solutions; draft, update, and review quarterly SOPs; lead cross-functional efficiency projects.
• Directly manage and mentor site-level operations administrative personnel; oversee onboarding, performance management, and accountability across facilities.

Skills

Healthcare operations

Team leadership

Analytical skills

Communication skills

Project management

Education

Bachelor's degree in Healthcare Administration

Tools

Microsoft Office

Job description

The Senior Operations Manager will oversee non-clinical, day-to-day operations across multiple healthcare facilities. This individual will drive consistency across sites, ensure adherence to policies, workflows, and operational standards, and serve as the primary escalation point for complex operational issues.

Key Responsibilities

• Multi-Site Operations: Overseational management across multiple locations; enforce standardized workflows and policies; serve as an escalation point for site-level issues; track operational KPIs and analyze performance trends; assist with new facility launches and expansion initiatives.


• Compliance & Administration: Maintain alignment with internal policies alongside federal, state, and local healthcare regulations; support audit preparation, vendor contract tracking, and administrative reporting for executive leadership.


• Process Improvement: Identify workflow bottlenecks and implement scalable solutions; draft, update, and review quarterly Standard Operating Procedures (SOPs); lead cross-functional efficiency projects and strategic leadership initiatives.


• Team Leadership: Directly manage and mentor site-level operations administrative personnel; oversee onboarding, performance management, and team accountability across all assigned facilities.

Core Qualifications

• Experience: 3+ years in healthcare operations, healthcare administration, or facility operations management within a fast-paced, multi-site environment.


• Project & Team Leadership: Demonstrated ability to manage multi-location administrative teams, oversee cross-functional operational projects, and balance competing priorities.


• Education & Skills: Bachelor’s degree in Healthcare Administration, Business Administration, or a related field; proficiency in Microsoft Office; strong analytical, organizational, and communication capabilities.

Preferred Qualifications

• Practical knowledge of healthcare operational standards, compliance frameworks, and contract administration.


• Proven track record of developing SOPs, tracking operational metrics, and supporting new facility openings or expansions.


• Direct supervisory experience with administrative or support staff.