Senior Operations Manager

Akron Children's; Boardman Township (OH); On-site; USD 90,000 - 120,000; Full time

Job summary

Akron Children's seeks a Senior Operations Manager to oversee day-to-day operations of multiple pediatric care offices, guiding a large team of supervisors and managers onsite. The role emphasizes scheduling, billing, medical records, budgets, and quality initiatives to improve patient care outcomes.

You will lead operational and HR activities regionally, monitor KPIs such as patient wait times and satisfaction, and ensure compliance with policies and safety standards while driving staff

Qualifications

• Minimum 5 years of healthcare leadership experience
• Associates degree required; Bachelor's degree preferred
• Certificate in Healthcare Management required within 2 years
• Experience in scheduling, billing, and medical records management
• Leadership across multiple facilities/sites or programs preferred

Responsibilities

• Manage day-to-day operations of multiple pediatric primary care offices, including scheduling, billing, and medical records management.
• Oversee people management responsibilities, including hiring, firing, performance evaluations, and rewards.
• Manage operating budgets for each office, including revenue projections, expense monitoring, and financial reporting.
• Assist Regional Manager with operational, HR, and quality functions across the region.
• Pilot and rollout initiatives with high impact.
• Collaborate with healthcare providers and clinical staff to implement quality improvement initiatives.
• Monitor KPIs related to patient satisfaction, wait times, and clinical outcomes.
• Develop and implement employee engagement initiatives to foster a positive work environment.
• Ensure compliance with company policies, procedures, and safety standards.
• Other duties assigned.

Skills

Leadership

Organization

Budget management

Analytical skills

MS Office

Education

Associates degree

Bachelor's degree preferred

Healthcare management certificate

Tools

Microsoft Office suite

Job description

Summary

The Senior Operations Manager is responsible for managing the day-to-day operations of multiple pediatric care offices and a large team of non-exempt and exempt direct reports including supervisors and managers.

Full-Time: 80 Hours Bi-Weekly

Variable Schedule

Onsite

Responsibilities

• Manage day-to-day operations of multiple pediatric primary care offices, including scheduling, billing, and medical records management.
• Oversee people management responsibilities, including hiring, firing, performance evaluations, and rewards.
• Manage operating budget for each pediatric primary care office, including revenue projections, expense monitoring, and financial reporting.
• Assist Regional Manager with operational, HR, and quality functions across the region.
• Responsible for pilot and rollout of initiatives that have high level impact.
• Collaborate with healthcare providers and clinical staff to implement quality improvement initiatives aimed at enhancing patient care outcomes.
• Monitor key performance indicators related to patient satisfaction, appointment wait times, and clinical outcomes.
• Develop and implement employee engagement initiatives to foster a positive work environment.
• Ensure compliance with company policies, procedures, and safety standards.
• Other duties assigned.

Other Information

Technical Expertise

• Strong leadership and team management skills.
• Excellent organizational and multitasking abilities
• Proficient in financial analysis and budget management.
• Strong analytical and problem-solving skills.
• Proficiency in using Microsoft software (Excel, Word, PowerPoint, Outlook, etc.)

Education and Experience

• Education: Associates degree required. In lieu of an Associate's degree, minimum five years of experience in healthcare leadership is required. Bachelor's degree preferred.
• Licensure: N/A
• Certification: Certificate in Healthcare Management required within 2 years of the role.
• Years of relevant experience: Minimum of 5 years of experience in healthcare leadership, managing multiple healthcare facilities, sites, or programs required.

Full Time

FTE: 1.000000

Status: Onsite