Senior Operations Manager

The Judge Group; Charlotte (NC); On-site; USD 85,000 - 125,000; Full time

Job summary

The Judge Group seeks an experienced Senior Operations Manager I to lead daily operations across 1-3 outpatient clinics in Charlotte, ensuring exceptional patient care, efficient workflows, and strong financial performance.

Responsibilities include coaching staff, optimizing schedules, and overseeing budgeting, patient access, and regulatory compliance to support provider growth and market presence.

Qualifications

• Bachelor’s degree in Healthcare Administration or related field.
• 5+ years of healthcare operations or medical practice management experience.
• Experience with EHR systems and Microsoft Office.

Responsibilities

• Oversee daily operations for 1-3 clinics, supporting high patient volumes and multiple providers.
• Lead, coach, and develop clinic staff while managing scheduling, attendance, performance, and engagement.
• Drive operational efficiency by optimizing provider schedules, patient access, workflow processes, and EHR utilization.
• Ensure compliance with safety, regulatory, and organizational policies and procedures.
• Manage clinical and administrative inventory, purchasing, equipment maintenance, and facility operations.
• Partner with leadership to execute growth strategies and support onboarding/offboarding.

Skills

Leadership

Staff management

Healthcare operations

EHR systems

Budgeting

Patient experience

Education

Bachelor's degree in Healthcare Administration

Tools

Microsoft Office

Job description

We are seeking an experienced Senior Operations Manager I to lead daily operations across 1-3 busy outpatient clinics, ensuring exceptional patient care, operational excellence, and financial performance. This role is responsible for managing clinic staff, driving patient satisfaction, supporting provider growth, optimizing workflows, and leading strategic initiatives that improve efficiency and business outcomes.

Key Responsibilities

• Oversee daily operations for 1-3 clinics, supporting high patient volumes and multiple providers.
• Lead, coach, and develop clinic staff while managing scheduling, attendance, performance, and employee engagement.
• Drive operational efficiency by optimizing provider schedules, patient access, workflow processes, and EHR utilization.
• Ensure compliance with safety, regulatory, and organizational policies and procedures.
• Manage clinical and administrative inventory, purchasing, equipment maintenance, and facility operations.
• Partner with leadership to execute growth strategies, improve market presence, and support provider onboarding/offboarding.
• Monitor financial performance, including budgeting, revenue optimization, patient collections, and cost-control initiatives.
• Resolve patient concerns and implement initiatives that enhance the overall patient experience.
• Develop and deliver staff training programs, onboarding plans, and ongoing operational education.
• Foster strong relationships with providers, vendors, community partners, and internal stakeholders.

Required Qualifications

• Bachelor's degree in Healthcare Administration, Business Administration, or related field preferred.
• 5+ years of healthcare operations or medical practice management experience, preferably in a multi-provider clinic environment.
• Proven leadership experience managing teams and driving operational performance.
• Strong understanding of healthcare operations, financial management, staffing, and patient experience initiatives.
• Experience with Electronic Health Records (EHR) systems and Microsoft Office applications.
• Excellent communication, organizational, problem-solving, and interpersonal skills.

Preferred Skills

• Strategic planning and business acumen.
• Team development and employee engagement.
• Budgeting and financial analysis.
• Process improvement and change management.
• Regulatory compliance and patient safety oversight.
• Ability to thrive in a fast-paced healthcare environment.

Core Competencies

• Leadership & Team Development
• Patient-Centered Service
• Communication & Relationship Building
• Operational Excellence
• Change Management
• Delegation & Accountability

Work Environment:

This is an on-site leadership role requiring reliable attendance and active engagement with staff, providers, and patients to ensure a high-performing clinical environment.