Director, Service Line Operations – Neurosciences

Jobtailor; Palos Heights (IL); On-site; USD 120,000 - 180,000; Full time

Job summary

Jobtailor is seeking an experienced healthcare operations leader to direct clinical and administrative operations across assigned care locations, establish plans, performance expectations, and management routines. You will monitor budgets, drive improvements, partner with clinicians to align priorities, recruit and develop leaders, and ensure compliance while delivering exceptional patient experience.

Lead continuous improvement in quality, safety, access, and patient experience, while

Qualifications

• Bachelor’s Degree in Healthcare required.
• Typically requires 7+ years of operational leadership experience.
• Ability to translate service line priorities into actionable operational plans and measurable results.
• Strong leadership, execution, and performance improvement skills across complex healthcare environments.
• Financial, analytical, and problem-solving acumen with data-driven decision making.
• Proven ability to lead through managers and drive results via coaching and accountability.
• Excellent relationship-building and collaboration with clinicians, executives, and cross-functional teams.
• Executive presence with strong written and verbal communication; commitment to DEI.
• Willingness to travel frequently to multiple care settings and accommodate clinician meetings.

Responsibilities

• Direct clinical and administrative operations across assigned care locations.
• Establish operational plans, performance expectations, and management routines across practices.
• Monitor operating and labor budgets, performance indicators, and take corrective actions.
• Drive integration across care settings to improve access, capacity, growth, and consistency.
• Lead recruitment, onboarding, development, and performance management of managers and supervisors.
• Ensure compliance with organizational policies, regulations, and laws.
• Partner with clinician leadership to align operations with clinical priorities and care delivery needs.
• Optimize scheduling and resource allocation across sites to support clinician effectiveness and patient care.
• Lead continuous improvement focused on quality, safety, access, and patient experience.
• Conduct root cause analyses and follow-through on performance gaps.

Skills

Operational Leadership

Performance Improvement

Financial Acumen

Data Analysis

Team Management

Education

Bachelor’s Degree in Healthcare

Tools

Budget Management

Root Cause Analysis

Performance Metrics Monitoring

Operational Planning

Risk Management

Job description

• Direct clinical and administrative operations across assigned care locations
• Establish operational plans, performance expectations, and management routines across practices
• Monitor operating and labor budgets, operational performance, risks, and variances; direct corrective actions
• Drive integration across care settings and specialties to improve access, capacity, growth, and consistency
• Monitor throughput, quality, experience, and financial performance indicators
• Lead operational responses to performance trends and location-based initiatives
• Provide direct leadership, coaching, development, and performance management to managers and supervisors
• Establish leadership expectations and accountability for performance, quality, teammate engagement, and patient experience
• Direct recruitment, onboarding, development, and resolution of teammate concerns through frontline leaders
• Ensure compliance with organizational policies, regulatory requirements, and performance standards
• Partner with clinician and service line leadership to align operations with clinical priorities and care delivery needs
• Remove barriers and coordinate workflow, scheduling, and resource decisions supporting clinician effectiveness and patient care
• Support clinician recruitment, onboarding, retention, and engagement through operational leadership and administrative coordination
• Optimize coverage models, scheduling, and resource allocation across sites
• Lead continuous improvement focused on quality, safety, access, efficiency, and patient experience
• Conduct root cause analysis, corrective action planning, and follow-through on performance gaps
• Use data, benchmarking, and performance reviews to identify risks, opportunities, and priorities
• Direct workforce planning, staffing models, recruitment support, and performance expectations
• Lead talent development, succession planning, feedback, recognition, and performance improvement
• Develop or recommend operating and capital budgets and control expenditures within approved objectives
• Ensure adherence to the Code of Ethical Conduct and applicable policies, regulations, and laws

Requirements

• Bachelor’s Degree in Healthcare or related field required
• Typically requires 7 years of experience in operational leadership roles
• Strategic thinking and ability to translate service line priorities into operational plans and measurable results
• Strong operational leadership, execution, and performance improvement skills across complex healthcare environments
• Financial, analytical, and problem-solving acumen, including use of data to identify risks, trends, and improvement opportunities
• Ability to lead through managers, establish accountability, and drive results through clear expectations, coaching, and change management
• Strong relationship-building and collaboration skills with clinicians, executives, and cross-functional teams
• Executive presence and strong written and verbal communication skills
• Commitment to diversity, equity, and inclusion
• Availability for frequent local travel to various care settings
• Availability for clinician meetings before or after normal business hours and unplanned team needs

Core Competencies

Demonstrates strong operational leadership and strategic thinking in healthcare environments, with a focus on performance improvement, financial acumen, and effective team management. Capable of driving results through data analysis, compliance adherence, and fostering collaboration across clinical and administrative functions.

Highest-signal resume keywords

• Operational Leadership
• Performance Improvement
• Financial Acumen
• Data Analysis
• Team Management

Hard Skills

• Budget Management
• Root Cause Analysis
• Performance Metrics Monitoring
• Operational Planning
• Risk Management

Soft Skills

• Relationship Building
• Collaboration
• Coaching
• Communication
• Change Management

Certifications & Qualifications

• Bachelor’s Degree in Healthcare

Industry Keywords

• Healthcare Operations
• Compliance
• Diversity, Equity, and Inclusion
• Patient Experience
• Workforce Planning