Senior Operations Manager

Akron Children’s Hospital; Boardman Township, Northern (OH, KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Akron Children’s Hospital is seeking a Senior Operations Manager to oversee day-to-day operations across multiple pediatric care offices. This onsite role manages a large team, budgets, and regional HR/quality functions while driving patient care improvements.

The position emphasizes strong leadership, budgeting, and cross-functional collaboration with clinical staff to optimize performance and outcomes.

Qualifications

• Associates degree required or 5 years of healthcare leadership experience.
• Bachelor’s degree preferred.
• Certificate in Healthcare Management to be obtained within 2 years of hire.

Responsibilities

• Manage day-to-day operations of multiple pediatric primary care offices.
• Oversee hiring, firing, performance evaluations and rewards.
• Manage operating budgets including revenue projections and expenses.
• Support operational, HR, and quality functions regionally.
• Lead high-impact pilot initiatives and rollouts.
• Collaborate with providers to improve patient care outcomes.
• Monitor KPIs for patient satisfaction and wait times.
• Develop employee engagement initiatives and a positive work environment.
• Ensure compliance with policies, procedures and safety standards.
• Perform additional duties as assigned.

Skills

Leadership

Budget management

Healthcare operations

HR management

Quality improvement

MS Office

Education

Associate degree

Bachelor’s degree preferred

Certificate in Healthcare Management within 2 years

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

Full-Time: 80 Hours Bi-Weekly

Variable Schedule

Onsite

Summary:

The Senior Operations Manager is responsible for managing the day-to‑day operations of multiple pediatric care offices and a large team of non‑exempt and exempt direct reports including supervisors and managers.

Responsibilities:

• 1. Manage day-to‑day operations of multiple pediatric primary care offices, including scheduling, billing, and medical records management.
• 2. Oversee people management responsibilities, including hiring, firing, performance evaluations, and rewards.
• 3. Manage operating budget for each pediatric primary care office, including revenue projections, expense monitoring, and financial reporting.
• 4. Assist Regional Manager with operational, HR, and quality functions across the region.
• 5. Responsible for pilot and rollout of initiatives that have high level impact.
• 6. Collaborate with healthcare providers and clinical staff to implement quality improvement initiatives aimed at enhancing patient care outcomes.
• 7. Monitor key performance indicators related to patient satisfaction, appointment wait times, and clinical outcomes.
• 8. Develop and implement employee engagement initiatives to foster a positive work environment.
• 9. Ensure compliance with company policies, procedures, and safety standards.
• 10. Other duties assigned.

Other information:

Technical Expertise

• 1. Strong leadership and team management skills.
• 2. Excellent organizational and multitasking abilities
• 3. Proficient in financial analysis and budget management.
• 4. Strong analytical and problem-solving skills.
• 5. Proficiency in using Microsoft software (Excel, Word, PowerPoint, Outlook, etc.)

Education and Experience

• 1. Education: Associates degree required. In lieu of an Associate's degree, minimum five years of experience in healthcare leadership is required. Bachelor's degree preferred.
• 2. Licensure: N/A
• 3. Certification: Certificate in Healthcare Management required within 2 years of the role.
• 4. Years of relevant experience: Minimum of 5 years of experience in healthcare leadership, managing multiple healthcare facilities, sites, or programs required.

Full Time

FTE: 1.000000

Status: Onsite