Senior Manager — Mortgage Servicing Operations

Brightshore Mortgage, Inc.

Ocala (FL)

On-site

USD 120,000 - 170,000

Full time

14 days+

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Job summary

BrightShore Mortgage seeks a Senior Manager, Loan Administration to lead Escrow Administration, Special Loans, Collateral Management, Post Closing, and Mail Room operations. The role drives strategic leadership, process improvements, and strong controls across the mortgage servicing lifecycle.

This executive will collaborate with Investor Reporting, Compliance, Technology, and other Servicing leaders to ensure scalable, compliant, and customer-focused service for borrowers, clients, and

Qualifications

Leadership experience in mortgage servicing operations.
Strong ability to manage multiple departments and drive process improvements.
Excellent communication and cross-functional collaboration skills.
Experience with regulatory and investor requirements in mortgage servicing.

Responsibilities

Oversee Escrow Administration, Special Loans, Collateral Management, Post Closing, and Mail Room operations.
Ensure regulatory compliance, quality, and timely servicing deliverables.
Develop and maintain policies, procedures, and training materials.
Monitor performance, risks, and vendor relationships.
Support audits, regulatory examinations, and client due diligence.

Skills

Mortgage servicing leadership

Operations management

Cross-functional collaboration

Education

Bachelor's degree in Business Administration or Finance

Tools

FICS Mortgage Servicer

Microsoft Office

Job description

This executive will collaborate with Investor Reporting, Compliance, Technology, and other Servicing leaders to ensure scalable, compliant, and customer-focused service for borrowers, clients, and

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