Loan Operations Group Manager

NPAworldwide; El Monte (CA); On-site; USD 170,000 - 230,000; Full time

Job summary

NPAworldwide seeks a senior Loan Operations leader in California to guide Mortgage Loan Servicing and related servicing functions. You will oversee post-closing processes, ensure regulatory compliance, and drive efficiency across HELOC, mortgage, C&I, CRE, and syndicated lending areas.

The role requires 10+ years in mortgage servicing with SBA exposure, strong project execution skills, and leadership of multi-functional teams within a bank environment.

Qualifications

• Bachelor degree in Finance, Accounting, Business Administration, or Economics.
• 10+ years in Mortgage Loan Servicing with SBA exposure and commercial lending knowledge.
• 5+ years of management experience.
• Experience leading a multi-functional team.
• Strong knowledge of RCSA and policy/procedure development.
• Strong project implementation skills.
• Strong loan servicing system knowledge.
• Strong analytical and process-improvement capabilities with proven efficiency gains.

Responsibilities

• Oversee post-closing monetary and non-monetary servicing processes.
• Lead Mortgage Loan Servicing as the anchor function.
• Collaborate with Compliance and Legal to ensure regulatory alignment.
• Manage multi-functional teams across Consumer HELOC, Mortgage, C&I, CRE, and related servicing.
• Drive efficiency gains, cost savings, and process improvements.

Skills

Loan servicing leadership

Mortgage servicing

Team management

RCSA & policies

Process improvement

Project implementation

Analytical skills

Cost savings

Education

Bachelor's degree in Finance/Accounting/Business/Economics

Job description

Job Description

This is a

This is a senior Loan Operations / Loan Servicing leader responsible for managing multiple loan servicing functions, not just one team.

The Person Will Oversee Servicing Operations Involving

• Consumer HELOC
• Mortgage
• Commercial C&I
• CRE
• MFR
• Syndication
• SBA servicing and reporting

The role owns the post-closing monetary and non-monetary servicing processes and works closely with Compliance and Legal. Mortgage Loan Servicing is the anchor requirement.

Qualifications

• Bachelor Degree in Finance, Accounting, Business Administration, or Economics.
• Minimum 10 years experience in Mortgage Loan Servicing with exposure to SBA servicing and reporting. Knowledgeable in Commercial Lending.
• 5+ years of management experience.
• Experience managing multi-functional team.
• Strong knowledge of RCSA and development of policies and procedures
• Strong project implementation skills
• Strong loan servicing system knowledge.
• Strong analytical and process improvement capabilities with accomplishment of efficiency gains/cost savings.

Why Is This a Great Opportunity

This bank offers a strong opportunity for someone looking for stability, professional growth, and a long-term career in financial services. It provides a collaborative, professional environment where employees can make a meaningful impact while working alongside experienced professionals and leadership.

The organization also offers career development, competitive benefits, and the opportunity to take on increasing responsibility. Its a good fit for someone who values a stable company, a supportive team culture, and the chance to build a lasting career rather than simply take their next job.